Returns & Important Product Information
Havwoods Returns Policy 1. Unused Goods
Measurements Since most of our products are sourced from European mills, please note that all imperial measurements are converted from their metric equivalent and are rounded. When taking precise measurements, we recommend that you work in metric. All prices sold per sq.ft. in USD/CAD excluding taxes. Unless otherwise stated, packs will contain mixed length boards including half boards. Description & Material Specification Any samples, drawings, images, descriptive matter, or advertising produced by us and any descriptions or illustrations contained in uur catalogs, websites or marketing material are produced for the sole purpose of giving an approximate idea of the products described in them. They shall not form part of the contract or have any contractual force. The images of the products are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that your computer or printer display of the colors will accurately reflect the color of the products. Your products may vary slightly from those images. NB Warranties only applicable to floors installed with Havwoods fixing products and maintained with Havwoods maintenance products, unless otherwise stated accessories. See Accessories page. Please note that this issue supersedes all previous price lists. Please note that Havwoods International NA Terms and Conditions of Sale, as displayed at havwoods.com, apply to all transactions. Offer subject to withdrawal without notice All coverages quoted are only approximate. All prices are subject to Havwoods standard Terms and Conditions, as displayed at havwoods,.com. Whilst every effort has been made to reproduce flooring samples, the colors shown are only as accurate as the printing process will allow. (See Terms and Conditions of Sale as displayed on www.havwoods.com). © Havwoods 2023. All Rights Reserved. TWBUSA-01-4/18 Due to the volatility of the timber and transportation industries, our pricing is subject to change at any time and may no longer reflect what’s listed in this catalog. Important Product Information particular purpose, are expressly excluded. The exclusions herein are subject to, and may be limited by applicable law, and you may have additional rights that vary from state to state Please note bespoke or specially order products (including wooden profiles) cannot be returned for credit. To cancel an order please contact us by telephone at 1-844- 808-9663 or email us at info@havwoodsusa.com You must return the products to us as soon as reasonably practicable and in any event within 30 days of delivery and the product must not have been removed from their packaging or in any way handled, modified, or installed (such that they are no longer in a saleable condition). If you cannot arrange delivery yourself, we can pick up the complete order on your behalf from the address to which the order was delivered. Such a pick up will be at your cost and risk. 5. Exclusive Remedies These remedies are your exclusive remedies. All other remedies are hereby excluded. All warranties, express or implied, including the implied warranties of merchantability and fitness for a
• If you have any unused packages remaining after fitting installation, we can accept these back for credit, subject to the following conditions: Goods must be returned within 30 days from date of delivery (subject to our terms & conditions). A 20% restocking fee applies. • You are responsible for shipping the goods to us at our Maryland warehouse at your expense.(Original delivery costs are non-refundable.) Refunds will be issued within 14 days of receipt of material by our warehouse. • Any returned goods must be in their original, sealed, unopened packages, no partial packages can be accepted. Goods must be in their original, “as new” condition and with original packaging. Any packages returned in a damaged condition or not packaged correctly cannot be credited. • Handed products must contain an equal quantity of Left and Right hands. • Before returning any goods, a return order number must be obtained from the Havwoods Sales Department. Please write this number, together with the names of both sender and recipient, clearly on each package being returned. • Please note – unfortunately, we are not able to accept products which are specials or bespoke, made to your specifications (including wooden profiles), or non-stock items especially acquired for your order. Any bespoke or non-stock items remaining at our warehouse which are part of a multi-delivery order will be invoiced 14 days after the end of the contract. 2. Goods Are Damaged Or Incomplete • Any deliveries with damaged or missing goods should • Photographs should be taken of any damaged goods at the time of accepting delivery and forwarded with your claim. • All damaged or incomplete goods must be reported within 4 days of delivery to the Havwoods Sales Department, and a replacement will be sent out to you at the earliest available delivery date. • If you notice a problem after signing for a delivery, then please contact us within 4 days to arrange for resolution of the problem. Photographic evidence of any damaged goods must be provided. • You will not normally be expected to return the damaged packages to us, after your claim has been accepted by us please dispose of these safely. • We advise you to check your packages upon delivery to avoid any unnecessary delays if there is a problem with the delivery. 3. Defective Goods If the products arrive with a manufacturing defect, please contact us by telephone at 1-844-808-9663 or email us at info@havwoodsusa.com If you call us, we will try to resolve your complaint while you are on the phone. If this is not possible, the advisor will agree to a course of action with you, in line with our terms and conditions. Please include photos with any emails be accepted but must be signed for accordingly (i.e., “damaged” or “incomplete”). Notations such as “unchecked” cannot be accepted.
regarding product issues. 4. Changing Your Mind
Subject to our terms and conditions, you have 14 days after the day you (or someone you designate) receives the order, (or where the order is split into several deliveries over different days, 14 days after the date of the last delivery) to notify us that you wish to cancel the order.
122
Visit our showrooms or book a Virtual Consultation today
Made with FlippingBook - professional solution for displaying marketing and sales documents online