Housing Choices Australia Annual Report 2022

Progressing through uncertainty from the chair | HEATHER MCCALLUM

We have had outstanding success in a range of state-based tenders particularly Victoria’s Big Housing Build, Tasmania’s new supply and the Social Housing Economic Recovery Packgage grants program in WA, and deepened our commitment to sustainability and innovation through key industry partnerships. In the inaugural year of the Housing Choices Reconciliation Action Plan (RAP) journey, led by our RAP committee, the Board endorsed our first reconciliation initiative, the Reflect RAP. The Reflect Rap affirms the Board and staff commitment to reconciliation, to increase knowledge and understanding across the organisation. The successful delivery of the Reflect RAP actions has put in place a solid foundation for the upcoming Innovate RAP, ensuring that Housing Choices is a culturally safe organisation in all that it does. The Board farewelled Director Julie Mitchell after six years of service and commitment to Housing Choices and significant prior service to Common Ground Adelaide. We welcomed Jenny Samms, an experienced senior public servant, CEO and director to the Board. Jenny brings a strong understanding and grounding in public policy combined with specialist expertise in social housing and Aboriginal housing and homelessness. As always, we remain motivated to work with, and for, our residents. I acknowledge and thank our skilled, motivated, and compassionate staff led by a talented executive team and Managing Director, Michael Lennon. Housing Choices is in excellent shape with another strong year of service, growth, and financial results. We are well positioned for the opportunities and challenges ahead.

As we emerge from the global pandemic and navigate various social and economic challenges, Housing Choices continues to demonstrate flexibility, resilience and a deep commitment to our residents and communities. The external environment is increasingly troubling with global and geo-political factors emerging. Living costs sky-rocketed, interest rates escalated, and the building industry faced supply chain, workforce and solvency challenges. Real estate pricing during the pandemic ballooned by more than 35% with private rentals (especially in regional areas) severely affected. We recognise the stresses the past year have had on people and families – in terms of household costs and the impact of the pandemic. During this, Housing Choices has adjusted its business and operating model, adapting to flexible working while maintaining our ambition and commitment to growth in new supply, resident service and satisfaction and organisational culture. Importantly, we have maintained unqualified regulatory reports in all jurisdictions and progressed several important governance reforms and specialist housing initiatives.

Heath

As always, we remain motivated to work with, and for, our residents.

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