Douglas Bates linkedin.com/in/douglasscottbates ■ Career history: Client Services Manager, WorkSafeBC, Canada Team Manager, WorkSafeBC, Canada
■ Education highlights: Executive MBA, Warwick Business School, UK Bachelor’s degree, Fine Arts, University of Victoria, Canada
■ Nationality: Canadian British (UK Ancestry visa)
■ Languages:
English (native) French (basic)
■ Career achievements: Project lead in designing and implementing a successful pilot to make insurance benefit payments to clients through e-transfer, becoming the first business known to the organisation and its financial institution to deliver consumer e-transfer transactions. Led a campaign to improve client satisfaction through coaching and staff engagement, resulting in the team becoming the first ever to achieve an annual client satisfaction rating above 90%. Two years after becoming the youngest Client Services Manager, led the Claims Management team to achieve historical best outcomes in all key performance indicators for recovery and return to work for injured workers.
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