“ Building trust begins on Day One. When we are pitching a project, the team we present in that initial meeting is the team they work with throughout the project. ”
Greg Hayden CEO Ethos Engineering
When do these relationships have the most impact?
Greg Hayden : In any large scale project like building a data centre, problems can happen. What is unique to the Irish companies- both within Ireland and abroad- is that we know how to get ourselves and our fellow team members out of those problems and get the project back on track. It’s about how you approach the job and interact with the client. The customer knows we are there and will stand up and be counted. We aren’t just there for the fair weather days, but we’re there for when things go wrong. Paddy Ryan : GagaMuller is only four years old. In the early days, we took whatever job we could get. Luckily we had data centre experience and relationships with key industry figures that gave us opportunities to show what we were able to do. I found we ended up being parachuted in when problems occurred. We wouldn’t get a job on tender because we didn’t have enough experience. Then, we’d get a phone call when the schedule is 14 weeks in delay and they need someone to fix it. Cathal Quinn : In this industry, we get brought off course every hour, every minute of every day, but we’re phenomenal getting it back on track. We’re doing it now with an educated skill set that comes from university level through real- world experience. Yes, there is a strong work ethic, but it’s combined with phenomenal experience. What does growth look like for your organisation now? Paudi Reidy : Given the product nature of our business, we originally came into a project on spec via designers, engineers, contracts, etc. What we are seeing now is growth in our maintenance business where we are offered contracts for maintenance hours as well. To put that into perspective, we had 10 employees in 2016 and have grown to 160, and we anticipate hiring another 25 in the next few months. So we are not only growing by exporting into Europe, but we are also diversifying our business as well.
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