The leadership team is prepared to manage conflict situations as well as crises and emergencies by, e.g., attending
• training courses, • a first-aid course, • discussion groups, and/or • an induction by third parties at the project venue.
Quality criterion
Indicators
2.3. The responsibilities are clearly distributed across the team.
Duties and responsibilities have been clearly distributed across the team and are set out in writing.
All team members are aware of their own duties and functions.
The leadership team is considerate of the strengths, weaknesses and capacities of individual team members.
Quality criterion
Indicators
2.4. The leadership team communicates openly and honestly.
The leadership team has agreed to use one (or several) language(s).
There are opportunities to ask for more information or clarification.
When misunderstandings or language problems arise, the leadership team endeavours to resolve them.
LEADERSHIP TEAM — 15
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