CHART's monthly flipCHART newsletter is a quick, light, and fun read that keeps you in the know about the latest member news. #CHARTtrainers
CONNECTING THE CHART MEMBER COMMUNITY
CHASIN’ THE CLOUDS AWAY SEPTEMBER 2023
VISIONARY TRAINERS TRANSFORMING HOSPITALITY
Free Coaching & Development Workshop: Virtual Hospitality Training Competency This virtual workshop has been added to your member benefits to support your development in 2023! Take advantage of another way to continue your learning in between conferences, and work toward your Manager Track certificate and pin. Manager Track: Coaching & Development Two, 2-hour sessions from 3:00 pm - 5:00 pm EST Tuesday, October 10, 2023 | Tuesday, October 17, 2023 FREE for CHART Members; enter the discount code MEMBER-COMP at checkout. $149.00 for non-members. Space is limited to the first 20 registrants, and the sessions will not be recorded. Please only register if you are confident you can attend both workshop sessions.
69,600 BARS OF HOTEL SOAP RECYCLED!
To kick off CHART's Orlando conference, more than 30 attendees volunteered at Clean the World. They boxed 69,600 bars of soap into 360 boxes for people in need. A wonderful mission
Register Now https://bit.ly/Fall-Competency
CHART 105—We Are Headed to Charlotte, NC! We are excited to bring CHART to this diverse, cultural, and captivating city. Budget for your attendance at the 2024 CHART conferences now!
to save lives through good hygiene.
Thank you to our wonderful organizers James Frank and Yvonne Lloyd!
chart.org > Upcoming Conferences
Pro Tip for AI Prompts
Now Accepting Mentors and Mentees for CHART and GLEAM’s Fall Program
At the July 19 Minneapolis virtual Regional Training Forum (RTF), some very practical tips for using AI were shared. Here is a trick from Donna Herbel of Blue Phoenix Learning you can use right now! The power of the prompt, especially in ChatGPT:
See the flyer included with this issue of the flipCHART for more information and to sign up.
Expert persona > Verb > Format & Length > Objective > Output to Include (relevant data) > Writing Style or Tone > Target Audience
Example: As an SEO expert, generate a blog post of 500 words to inform readers of five strategies to reduce stress at work Thanksgiving week. Output should include strategies to communicate with employees and techniques to organize time effectively. Writing style is grateful and supportive. Targeted for senior leaders with large teams. AI tools to check out: Beautiful AI, ChatGPT, Tango.us, ElevenLabs, Audiate, Khanmingo, Landbot, GitHub, & Stack Overflow
PresidenTalks Trainers as Translators: Bringing Company Culture to Life I hate the word training. It’s not that I don’t love watching people learn, grow, and develop, it's that the word “training” is often looked at as a task and a quick solution to an immediate problem. What’s worse is that the quick solution may feel good as something was done, but it may not have any lasting impact on the root of what you were trying to solve. We need to reimagine how we look at our role within our organizations and companies.
Damian Hanft
Ultimately, we are translators. Leadership has a vision that gets passed on to us, and then we need to reformulate it into something that is executable by our frontline team members. However, that vision may not be grounded in reality of what the true needs are or what is possible. So, then we take feedback from our operators and use our on-the-ground knowledge to align with leadership. We’re often put in the middle, translating the needs on both sides – that of leadership to the field and that of the field to leadership. Those of us that do this well have the greatest success as there is buy-in on both sides with the programs we launch. When you think of your training role as a translator, you begin thinking not
just about the tactical objective, but how what you’re doing impacts the entire organization. When we think about it, there is a significant culture element that you reinforce (for better or worse) with everything you launch. This could include the tone, recognition that is incorporated, storytelling, and how you position the “why” behind what you are launching.
When you think of your training role as a translator, you begin thinking not just about the tactical objective, but how what you ’ re doing impacts the entire organization.
So, are you *just* training? Or, are you acting as a strategic partner; one that not only impacts culture, but creates it? Although your training may have a single objective (e.g. launch a new product), what other elements of your culture are being impacted simultaneously as you go to market? Being intentional connects the individual training initiatives to a larger, well-thought-out plan with strategic objectives. Best Wishes,
Juicy Photos from...
100+ First Time Attendees and their Ambassadors
Check out ALL the pictures at https://collections.abrahanny.com/chartorlando-attendees/ Password: ORLANDO2023 OR in our Facebook Photo Albums
VIEW PHOTOS ONLINE
Corban Nichols explains his High 5 Idea
An event to remember with the dueling pianos at Howl at the Moon
Scholarship recipients Karl Lam & Tiffany Le
Got FOMO? Your peers got you! Many of them have written session recaps from the great breakout content from Orlando. Read them at chart.org > Member Blogs .
Council of Hotel and Restaurant Trainers P.O. Box 2835 Westfield, NJ 07091 chart.org (800) 463-5918
Please send content to flipCHART Managing Editor | Lisa Marovec, lisa@chart.org Deadline is 1st of the month for the next month’s issue | Back issues: chart.org Member News
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Rachel Richal had her baby! Beautiful Crosby Gray Richal was born on August 6, 2023; weighing in at 8 pounds, 5 ounces, and 21.5 inches long! >>>
Paul Therens has been promoted to Director, Learning and Team Member Activation for Buffalo Wild Wings
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Aaron Macias was promoted to Talent Development Specialist for Harrah's Resort Southern California.
>>> Kendall Ware is now Chief Operating Officer for Walk-On's Sports Bistreaux.
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Danielle Dally has been promoted to Director, Learning and Development for Buffalo Wild Wings.
>>> Corban Nichols was promoted to Vice President of Restaurant Excellence for Piada Italian Street Food.
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Dylan Bitticks was promoted to Sr. Manager of Training for Dave's Hot Chicken.
BWW & Wienerschnitzel Collab
It's always fun to see hospitality training pros getting together outside of CHART conference time to collaborate! Here, we have the Wienerschnitzel training team with CHART prez Rachel Richal, CHT in her Atlanta office at Buffalo Wild Wings. Hope you had a great day of sharing ideas, experiences, and stories!
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Jaime Weeks is now Vice President of Training - Canadian Operations at The Wendy's Company.
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Jody Huls is now the Director, Talent Development for Inspire Brands.
2024 CHART Conferences
What’s the Difference Between the Winter and Summer Conferences? Winter (February or March): HOSPITALITY TRAINING COMPETENCIES CONFERENCE Summer (July or August): HOSPITALITY TRAINING CONFERENCE
What’s different?
Hospitality Training Competencies Conference Discover the power of immersion in skill-based professional development built for hospitality trainers by hospitality trainers • COMPETENCIES: Targeted format featuring CHART’s Hospitality Training Competencies Certificate Program allows you to take a deep-dive into applicable training knowledge and skills • WORKSHOPS: 12, 4-hour sessions spread over 4 roles in hospitality training let you pick and choose your path • MASTER FACILITATORS: 24 top trainers will share their abundant expertise with you • CERTIFICATES/PINS: Tangible recognition of your achievement you can promote at work and online • HOT INDUSTRY TOPIC BREAKOUTS: Timely sessions give further learning options • MASTERCLASSES: Post-conference sessions provide application and depth
Hospitality Training Conference Learn from industry leaders to collect current ideas and solutions that you can implement immediately at work • BREAKOUTS: A line-up of thought-leadership experts lend fresh perspectives that are designed to help you do your job better • CHART TALKS: Quick-hit big ideas will expand your mind • VIEW FROM ABOVE: Company executives give a high-level perspective of training’s role • TRAINING HIGH 5: Recipients share simple, yet highly effective training solutions • COMMITMENT TO PEOPLE: The best and brightest in hospitality are recognized at the celebration dinner • SILENT AUCTION: A fun way to be a part of supporting our college scholarship program and the future of hospitality
What’s the same?
• NETWORKING: Numerous opportunities are incorporated right into the agenda to build high-quality connections • KEYNOTES: Nationally recognized speakers bring the spark and energy to general session • BEST PRACTICE SHARING ROUNDTABLES: Rapid-fire sharing gives practical take-aways • RESOURCE GALLERY: Member-recommended vendors fast-track your introduction to trusted solutions • SERVICE EVENT: An impactful way to support the host community and work side-by-side with others • HOSPITALITY SUITES: Nightly informal gathering to strengthen the bonds that will last throughout your professional career
CHART’s Winter Hospitality Training Competencies Conference
Competency Tracks & Workshops
How the Competency Certificate Program Works
Visit chart.org > Upcoming Conferences
It’s important to invest training dollars wisely. That is why we work hard to make sure that CHART conferences are the BEST VALUE in the industry. Make room in your budget for one or both of these events, and you will see a tangible return on your investment. When you attend a CHART conference, YOU will gain career-defining skills training and industry network-building. When a hospitality trainer attends a CHART conference, YOUR COMPANY will gain stand-out training driving high-impact performance. Pivotal Events for You and Your Company Budget Now for 2024 CHART Conferences
As you budget for 2024, here are estimates to help you plan.
Sample Budget for a CHART Conference: Conference Fee
Register by early registration deadline $1,195
Bring a group of 5 or more, and save an additional $100 per person with CHART's special Group Rates. (Code GROUP ) BRING YOUR TEAM TO CHART AND SAVE!
Hotel for 3 Nights
$199 x 3 Approx.
$ 597 $ 400 $ 60 $varies
Airfare
Ground Transportation To/From Airport, Approx.
1 Lunch, 1 Dinner
Meals On Your Own
Meals and Refreshments Included: Saturday Opening Reception
CORPORATE MEMBERSHIPS ARE AVAILABLE
Light Appetizers + Drink Ticket
(Dinner on your own)
Kick off networking with small dinner groups
Sunday
If you have 5 or more trainers on your team, consider a corporate membership! More information at chart.org > Membership & Community > Corporate Membership Packages
Continental Breakfast
Breakfast Coffee Break
Refreshments
Lunch On-site Interactive Lunch Reception/Resource Gallery Hosted Beer, Wine, & Soda Dinner Networking Event Off-site Fun Dinner Event
Monday
Breakfast Coffee Break
Continental Breakfast
Refreshments
(Lunch on your own) Afternoon Break Celebration Dinner
Catch up on work or connect with peers
Refreshments
On-site Recognition Dinner and Pin Ceremony
Tuesday
Coffee Break
Refreshments
chart.org > Upcoming Conferences
New Member Spotlight!
How did you get into the hospitality industry? I feel like I have always been in a hospitality mindset since I grew up in a Filipino-American household. My mom taught me the importance of creating a welcoming atmosphere through hosting great family parties, and never ever letting anyone go home hungry. I was able to carry that value into the early part of my career working in student housing for universities. Welcoming students into their homes for the next phase of their lives is no small feat (let alone living with them for 5+ years!). I decided to make a career change about a year ago, and while I'll admit I didn't specifically seek out the hospitality industry, I'm glad I stumbled into it. I get to help Salt & Straw team members be the happiest part of someone's day -- what more could you ask for from a job?? What has been the wildest moment of your training career so far? I was hosting virtual training sessions during the early part of the pandemic, but most people didn't know I was pregnant at the time (I wasn't hiding it, I just didn't see anyone in person). One time, I absentmindedly backed away from the camera during a session, and I wish I could have screenshotted the shock on everyones’ faces to see my big ol' pregnant belly! What is your “golden rule” of training? Keep the learner's experience at the center of everything you do -- from planning to coaching in the moment. It's important to be as emotionally mindful and trauma-informed as possible, which means people can't learn new things when they're stressed, nervous, or triggered. Learning and Development Manager, Salt & Straw ANGELA GINTZ An Association of Hospitality Trainers
LINDSAY LUKE
How did you get into the hospitality industry? I have been working in hospitality since high school, starting as a greeter in a local family-owned restaurant. While in college, I started working at Buffalo Wild Wings as a cashier and worked my way up to being a server/bartender and certified trainer. After earning my Bachelor's Degree in Elementary Education, I continued my employment with B-Dubs as I worked in teaching for a few years. When I realized being a teacher (while a wonderful profession) was not for me, it made sense to combine my experience in restaurants and my education in teaching. After discussion with our franchise owners, I took on the role of Training Coordinator in 2012, a newly created position within our company. It wasn't long before I realized a large portion of my job included human resource responsibilities, and in 2016 I earned my Graduate Certificate in Human Resource Management and became our HR/Training Coordinator. What has been the wildest moment of your training career so far? In 2013, during a store opening of a Tony Sacco's location, a coworker set me up on a blind date with a friend of theirs. Little did I know that by accepting that date, I'd be meeting my future husband and intertwining my personal and professional relationships even more!
HR/Training Coordinator Womac Group, a franchise group of Buffalo Wild Wings, Tony Sacco's, & Corner Pub
What is your “golden rule” of training? The first thing that comes to mind is that nothing is too basic. Oftentimes, training fails when we make assumptions about what our trainees already know, and skip important material.
CARLYE HENDERSON
How did you get into the hospitality industry? In high school, I could not wait to get my first job! I was thrilled when I was offered a position as a hostess at a local restaurant. I learned so much while working there and gained an appreciation for everyone in the restaurant working hard to provide delicious food and excellent service that kept our guests kept coming back. After that opportunity, I went on to various other hospitality roles (one of my favorites was my summer job at the country club). I eventually found myself in a training role for a retail company, but left there in an effort to grow my career. It was my first time in a non-hospitality/retail environment and it made me instantly realize that I had a passion for hospitality and the amazing caring cultures that these organizations have. I’ve found that in these organizations, everyone works hard and cares about people, and that’s something I’m honored to be a part of. What has been the wildest moment of your training career so far?
Learning and Development Manager, Eat‘n Park Hospitality Group
I started in my role at Eat’n Park Hospitality Group on March 24, 2020. It was bizarre to be fully remote, learning the organization’s culture, how the restaurants operate, meeting my colleagues, and everything else that goes into starting a new role during that uncertain time. I’m so thankful for everyone in the organization for doing whatever they could to make me feel welcome. Just like everyone else in the industry, our team members worked so hard, and while it was certainly wild, I’m grateful to have been here to support them. What is your “golden rule” of training? My golden rule is to keep the learner at the center of everything I do and simplify as much as possible. I always stop to think, is this easy to use, is it helpful, and is it enjoyable for learners? If the answer to any of these things is no, then it’s time to go back and try again.
REGISTER TODAY – FALL 2023 COHORT
GLEAM NETWORK’S MENTOR PROGRAM A 6-month structured 1:1 Mentor Program which pairs experienced restaurant/foodservice industry leaders/executives with underserved individuals who want to advance their career in the restaurant and foodservice industry.
SPACE IS LIMITED Pre-register Today! GLEAMNetwork.net
MENTOR PROGRAM ANNOUNCING GLEAM’S NEXT FALL 2023!
WHAT'S INCLUDED IN GLEAM'S HIGH-VALUE, INDUSTRY-SPECIFIC MENTOR PROGRAM? Access to top industry leaders/executives who volunteer their time as mentors for a 6-month structured mentor program; minimum one hour per month commitment Behavioral Assessment courtesy of DreamSmart Academy with personalized Behavioral SuperPowers Profile provided Use of GLEAM'S dedicated, 3rd-party mentoring technology platform – using Wisdom Share ® from Mentor Resources, Inc.- for optimal matching, access to specialized leadership development content, mentee/mentor communication/ progress tracking, and industry community-building Early access to periodic, small group Learning Circles led by our industry's most inspirational leaders EMERGING LEADER MENTOR PROGRAM Field: Multi-Unit Managers & Above Support Center/HQ: Professionals/Managers EXECUTIVE MENTOR PROGRAM Director Level & Above GLEAM Network's Mentor Programs have a small Admin Fee for mentees: $75 for mentees in the Emerging Leader Mentor Program $150 for mentees in the Executive Mentor Program The Admin Fee is to partially offset the administrative support costs of the program. We offer a limited number of hardship waivers if cost is an issue. Please contact us at support@gleamnetwork.net.
FOR MORE INFORMATION OR TO REGISTER VISIT OUR WEBSITE GLEAMNETWORK.NET
GLEAM’S MISSION To provide access to mentoring and leadership development for all foodservice professionals at every stage of their career, enabling them to achieve their full potential.
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