COMMUNITY CHALLENGE matters INFORMING OUR ASSOCIATES ABOUT ALL THINGS AVERITT • NO. 2 • 2023
STRONG CONNECTION: ST. JUDE DONATION BUILDS ON OUR PARTNERSHIP P2 TEAMWORK = RECORD PROFIT SHARING: THANK YOU FOR YOUR EFFORTS! P3 TEAM UP MILESTONE: RECORD NUMBER OF SERVICE HOURS IN 2022 P6-7
SHINING EXAMPLE
Longtime Memphis city driver Burnell Jones is a shining example of our culture, having achieved nearly 40 years of safe driving, referring several friends and family members to Averitt, and recently making a special delivery of Play-Doh to the St. Jude warehouse. See Burnell’s story on P4
PROFIT SHARING AN EXAMPLE OF TEAMWORK IN ACTION For more than 50 years, our culture has been built on teamwork. And our Profit Sharing
program is perhaps the best example of the fruit of that teamwork. We like to say that with Profit Sharing, we share the effort, and we share the reward. Profit Sharing is unique, because your actions determine how
much you earn. The safer and more efficient our team is, the more profit there is to share. As we’ve seen in the last couple of years, the sky truly is the limit, and you play an important role in determining our P2
TEAM NOTES From Gary Sasser
2022 Donation Builds On Our Special Relationship With St. Jude Our recent donation of $1,200,001 to St. Jude Children’s Research Hospital through Averitt Averitt Cares for Kids was the most recent step in our special partnership. SAVING LIVES THROUGH OUR STRONG CONNECTION What kind of an impact does your $1 per week make? Check out these facts and figures from St. Jude to see how you and other Averitt associates make a difference in the lives of children and their families! T m
Pictured at our 2022 St. Jude donation presentation are: (front, from left) DUSTY BARROW (Corporate), PHYLLIS WORTHINGTON (Raleigh), DONNA DUNCAN (Corporate) and YOLANDA GRAY (Jackson MS); (middle row, from left) MARY DUNN (Memphis), SHEILA TURNER (Atlanta West), CHARITY BAILEY (Dallas), PHATIA MANUEL (Jackson MS), ALICE CRABTREE (Corporate) and CHRIS NADALICH (Jackson MS); (back row, from left) LARRY VANNATTA (Dallas), DEBBIE WRIGHT (Jackson TN), WESLEY MCGEE (Hickory), ZACH ERVIN (Atlanta West) and RANDY MARTIN (Knoxville).
ST. JUDE by the numbers: What you make possible
Learn more about how you and your teammates make an impact for St. Jude by scanning this QR code or visiting InsideAveritt.com/Impact2022.
Patients graduated kindergarten at the St. Jude School New cancer patients treated at St. Jude Patients received proton therapy treatment, a leading-edge technology that delivers radiation directly to the tumor Patients received blood transfusions Pharmacy doses dispensed to St. Jude patients
FROM GARY SASSER PG. 1 - team’s success and your own future. Our performance in 2022 was further proof of what is possible through teamwork. You helped us achieve a record Profit Sharing contribution of close to 10%. I want to say thank you for making it happen. And thank you for your commitment to delivering excellence – that’s what makes accomplishments like this a reality.
Your efforts have put us in position to continue that momentum throughout 2023. I’m confident that as we focus on safety, professionalism, People Like You referrals and outstanding service, we’ll build toward a brighter future. And as we achieve success together, we’ll continue to share the rewards together.
GARY SASSER spends some time with Shreveport associate GEORGE GREEN (left). Our Profit Sharing plan is a team effort, and our 2022 performance was an outstanding example of what's possible through teamwork.
COMMUNITY CHALLENGE matters
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TEAMWORK = RECORD PROFIT SHARING
9.4%
More Than 9% In 2022
safety, professionalism and outstanding service plays an important role in our success. Profit Sharing is all about sharing the effort and sharing in the reward, and this achievement gives us great momentum as we move into 2023. I look forward to continuing to focus on the fundamentals as we deliver excellence.” Our 2022 Profit Sharing performance is more evidence that your efforts help us secure our future together. It’s also something that has stood the test of time – in fact, all of the last nine quarters have been record contributions! That’s made possible by your dedication, so we thank you for making it happen! Remember that with Profit Sharing, the sky truly is the limit, and your efforts directly impact how much we can earn. To see more information about our performance and how you make a difference, log on to InsideAveritt.com/Performance. T m
“We want to say a special thank you for helping us achieve this milestone,” says BARRY BLAKELY of our executive leadership. “As with all accomplishments, this truly was a team effort, and your commitment to When we work as a team, we all share in the reward. You certainly proved that to be true in 2022, as teamwork and fundamentals helped us deliver a record-setting year of Profit Sharing. An amount equal to 9.40% of your pay was contributed to your 401(k) retirement account!
2022 PERFORMANCE AT A GLANCE
83 93.1 %
11.9 %
0.31 %
Cargo Claims Ratio (our best year on record!)
Operating Ratio (our best year on record!)
On-Time Service
Business Growth Over 2021
OPPORTUNITIES TO FIT YOUR CAREER Leadership, Driving And Other Paths Available With Our Team A key part of our culture is that there are
GROWING WITH THE BIG RED IN 2022
promotions to leadership drivers transferred to new driving roles 107 400+
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To see the opportunities that are available, check out our online Job Hotline at InsideAveritt.com/Jobs , or call 800-991-1971 and follow the recorded instructions. The hotline is updated on Mondays and Thursdays, so check it out each week to get the newest information. T m
opportunities available to fit your career goals. Whether you want to grow into leadership, step into the driver’s seat, or transfer to another part of our operation, we encourage you to let your leadership know how you’d like to make the most of your Averitt career.
Dock-To-Driver Training Program graduates
25 YEARS Jerry Berry Randy Cosom David Craver James Flake Jr. Ronald Hicks Steven Jean Frank Shuman John Stephens
20 YEARS Robert Guillot Cody Gulley Rick Hunter William Lawson 15 YEARS Bradley Billings Donald Blair James Collier
Dwayne Eaddy Spencer Godfrey Philip Gorham Tim Matheney Ramon McCain Terrill Nicholson Ronald Phillips Jonathan Streetman
Columbia Chattanooga Cookeville Shreveport Nashville Houston Dallas Tallahassee
SAFETY AWARDS DECEMBER
Ft. Smith Atlanta East Tri-Cities Memphis Jonesboro Nashville Norfolk Gadsden
New Orleans
Dallas Charlotte
For a complete list of Safety Award winners, including five- and 10-year recipients, visit InsideAveritt.com. 30 YEARS Chester Smith Greenville James Stephenson Birmingham Donald Yates Tupelo
Atlanta West
Little Rock Asheville Jackson TN
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STEEPED IN OUR CULTURE
Longtime City Driver Focuses On Safety, Refers Family To Join Our Team If there’s anyone who’s steeped in the Averitt culture, it’s Memphis city driver BURNELL JONES BURNELL JONES. Burnell was a Day 1 associate at Memphis in 1984, and since that time he’s referred several family members to Averitt, accomplished some incredible safe-driving milestones, and has been a proud member of Averitt Cares for Kids and its support of St. Jude Children’s Research Hospital. FAMILY ATMOSPHERE Burnell has been very active in referring People Like You over the years. In fact, several members of his family have joined our team; Burnell’s son and nephew are part of our operations, his cousin is a Truckload driver, and his grandson is also a driver. “We all communicate,” Burnell says. “When I pass them on the dock, I’ll talk with them. And in the evening, I see my cousin and we’ll talk. Just family talk. We just try to do our job at Averitt. And I always tell them, ‘Averitt is a good place to work. If you can’t work for Averitt, you can’t work anywhere.’ And that’s the truth.” Burnell says there’s a simple reason for his decision to stay with the Big Red team for 39 years. “Averitt is a wonderful place to work,” he says. “There’s no pressure. My leadership and I all get along. It’s just a great place to work and make your career.” A SPECIAL CONNECTION During his career, Burnell has seen firsthand how our team makes a difference through Averitt Cares for Kids and our special relationship with St. Jude. He was among the group of associates who presented one of our first donation checks to the hospital. And more recently, through the relationships he’s built with the workers at the St. Jude warehouse, he was asked to make our special delivery of Play-Doh for the hospital’s patients. One reason those connections hit home is because of challenges Burnell had to overcome in his own childhood. “I was born with polio and had it until I was about 4 years old,” Burnell explains. “I had to wear braces, so that touched me. My mother and father never gave up on me. I wore the braces, and my legs straightened out, and that was a blessing. So I understand some of what they’re going through.”
Memphis city driver BURNELL JONES has been with Averitt for about 39 years and is a shining example of our culture.
DOING THINGS THE RIGHT WAY Burnell also understands how to do things the right way. He’s logged nearly 40 years of safe driving, and he attributes that to two things – taking his time, and being aware of his surroundings. “Time is very important,” he says. “If you take your time, be patient and don’t get in a hurry, you can go a long way. Look at your surroundings. I just take my time on everything. Everybody I meet when they get hired at Averitt, I go up to them and tell them, ‘Take. Your. Time. If you’ll take your time, you’ll stay here.’ ” T m
TEAMING UP TO DELIVER JOY Associates Collect Play-Doh For Donation To St. Jude
Our Region 2 teams recently helped deliver joy to the patients of St. Jude Children’s Research Hospital. They teamed up to collect thousands of pounds of Play-Doh, and Memphis city driver BURNELL JONES made the final delivery to the St. Jude warehouse. This Play-Doh donation helps ensure the children of St. Jude will have the opportunity to simply be a kid while they’re battling serious illnesses. It’s also an outstanding example of the difference all of us can make when we team up to help others. To see a special video on how the St. Jude Play-Doh donation became a reality, scan the QR code or visit InsideAveritt.com/PlayDoh2022. T m
Louisville operations manager JIMMY HOSKINS loads a box of Play-Doh as part of a special donation to St. Jude Children’s Research Hospital.
David Fisher
Chattanooga Chattanooga Atlanta East
David Prosch Tom Walker David Woodard Harold Wright
Jacksonville
NEW LEADERS Jackie Whitehead Service Center Director TRI-CITIES
RETIREES Thank you for your service to our team! Johnny Andrews Atlanta West Joseph Bray Atlanta East
Richard Forsythe
Louisville
Paul King Tony Lands
Dallas Dallas
Louisville Corporate
Jim Peak
COMMUNITY CHALLENGE matters
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Being Weather Aware SAFETY SENSE
In the most recent report by the Federal Motor Carrier Safety Administration, 86,000 crashes involving large trucks occurred during inclement weather. And that’s why we’re focusing on Adverse Driving Conditions as part of our Safety Sense series. To prepare for ever-changing weather and other challenges bleak conditions may create, watch the Adverse Driving Conditions video at InsideAveritt.com/AdverseDriving. Driving in adverse weather can be one of the more challenging aspects of operating a commercial vehicle. High winds, cold weather, heavy storms and traffic create dangerous driving conditions, so it’s important to know what precautions to take to ensure you arrive at your destination safely.
Driving associates who complete the course will be entered into a drawing for Red Thinkin’ Rewards Rewards points! To earn your points and be entered for the grand prize drawing, associates must complete the video course by March 31, 2023. T m Scan the QR Code to watch the Adverse Driving video and earn a chance to win Red Thinkin ’ Rewards points!
SERVICE AWARDS
These are just some of the associates who are celebrating 25 or more years with our team! To view all new Over 20 Team members and five-year milestones, visit InsideAveritt.com.
Tri-Cities associate JEFF COX (right, 35 years) with Service Center Director Rick Sizemore
Bowling Green associate DAVID LAWALIN (35 years)
Birmingham associate DAVID TAYLOR (35 years)
Atlanta West associate TIMOTHY CHANDLER (right, 30 years) with Service Center Director Zach Ervin
OVER 20 TEAM We’re proud to add members to our Over 20 Team! The following associates joined our team in February 2003: Alan Eckelman Tampa Phlander Jones Memphis Steven Mathews Charlotte Susan Maynard Corporate Loyd Solomon Tri-Cities Jason Taylor Tri-Cities Jimmy Williams Augusta For a list of February milestone service awards, including the newest members of our Over 20 Team, visit InsideAveritt.com
Asheville associate LAWRENCE SLUDER (right, 30 years) with Service Center Director Todd Cochrane
Chattanooga associate TROY BOYD (right, 25 years) with preventive maintenance frontline leader Tom Hunter
New Orleans Service Center Director RICK MCMULLEN (right, 25 years) with Regional Vice President David McGonagill
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10,000 HOURS FOR TEAM UP!
Team Up Community Challenge Record Shattered In 2022
We are celebrating the outstanding results of the 2022 Team Up Community Challenge Team Up Community Challenge season! Associate Sharing is one of our core beliefs, and last year you showed your commitment to helping others. As part of our year-round and ongoing Team Up Community Challenge efforts, you combined to participate in 10,433 hours of community service 10,433 hours of community service! That’s over 4,000 more hours than the previous record set in 2021!
These results only go to show what kind of people are on the Averitt team. Your generosity and determination are unstoppable, and you are an inspiration to us and to our many communities. A total of 95 teams contributed to 223 organizations last year. Thank you for helping us make a difference in the lives of others!
It’s never too early to start giving back. Please send your Team Up hours and photos throughout the year to TeamUp@Averitt.com and be sure to visit InsideAveritt.com/TeamUp to see photos of our amazing teams in action. Congratulations on another record year! T m
2022
10,433 223 95 FINAL SCORE
TEAMS REPRESENTED
TOTAL ORGANIZATIONS SERVED
TOTAL HOURS SERVED
'TEAMING UP' TO FEED THE HUNGRY
Our Dedicated Central staff recently participated in a Team Up Community Challenge to feed hungry families in the Nashville area. Dedicated Central Staff Packs Meals At Middle Tennessee Food Bank
Our Dedicated Central Staff team recently participated in a Team up Community Challenge event in the Nashville area, packing Thanksgiving meals for hungry families.
COMMUNITY CHALLENGE matters
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CORPUS CHRISTI
DALLAS
AUSTIN
CHARLOTTE
HOUSTON
JACKSON MS
LAREDO
MIAMI
MOBILE
NASHVILLE
ORLANDO
PETSMART
SHREVEPORT
TRI-CITIES
TUPELO
TYLER
The group spent a Saturday packing Thanksgiving meals at Second Harvest Food Bank of Middle Tennessee. In total, our team sorted and boxed 7,400 pounds of frozen food – enough to feed 600 families for the holiday! For the past 10 years, Dedicated associates in Middle Tennessee have served breakfast and lunch at multiple Nashville women’s and men’s shelters as part of Team Up activities. Through the team’s
work with the shelters, they learned that much of the donated food served was provided by Second Harvest. The Dedicated staff saw volunteering with the food bank as a way to maximize its impact this holiday season. “Being in the business managing supply chains, it just made sense for us to drive in and drive up our service to the community,” Director of Dedicated Operations STEVE ANDERSON says. “By volunteering
at these linked organizations, our energies were compounded and created an even greater benefit for the people in our community.” Thank you to our Dedicated Central team for using The Power of One to help others! We are proud of our giving culture, and your service is a shining example to us all! T m
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One of the most visible ways we show our professionalism is our uniforms, because they show we’re cut from the same cloth. UNIFORMITY: SHOWING OUR PROFESSIONALISM Uniform-eligible associates can take Extra Incentive To Use Your Allotment Early
Additionally, if you use all your allotment by Feb. 28, you’ll be entered into a drawing for a $250 gift card . And if you use your full allotment by March 31, you’ll be entered into a drawing for a $100 gift card. For more information about our uniform program, go to InsideAveritt.com/Uniforms. T m
advantage of up to $150 in allotment to refresh their uniforms. And the early part of 2023 is a prime opportunity to take advantage of this benefit and make sure your apparel is clean, crisp and up to date. That’s because if you order before March 31, you’ll save 20%!
TAKING PRIDE IN AVERITT GEAR
It takes something special to be part of the Averitt team. A shared passion, character and attitude. Our 2023 Uniformity video celebrates what brings us together as a team, and what sets us apart from the competition. Visit InsideAveritt.com/Uniforms or scan the QR Code to watch this year’s Uniformity video! T m
When we go above and beyond to provide excellent service, it shows that our Heroes Wear Red! These associates went the extra mile to represent Averitt with pride – and our customers said it showed! COMING THROUGH ON OUR COMMITMENT TO SERVICE
ALLISON PHILLIPS – Corporate “I want to give kudos to Allison Phillips. Her customer service is great, and her communication has been superb. Communication is crucial for me. I want to make Averitt aware of the stellar performance Ms. Allison is displaying! Thank you!” Curtis, U.S. Battery – Evans, GA to fend for myself, but Alejandro spent as much time as needed to make sure I was able to get everything safely inside. He never complained once or made me feel like I was a burden. He was extremely friendly and went above and beyond to make sure I had a great experience. Alejandro is by far the most helpful and courteous delivery driver I have encountered. I wish all of my shipments were delivered by him!” ALEJANDRO GARCIA – Houston “Alejandro Garcia was very helpful today. I had a very large, heavy shipment, and Alejandro immediately jumped in and offered to help get the freight inside my doors. Many delivery drivers from other carriers have left me Vinnie, MADabolic Fitness TX – Houston, TX
BRIAN CAPPS – Dallas “Kudos to Brian for calling ahead before delivering my shipment. I was not expecting the shipment yet, and really appreciated that call and wanted to make sure Averitt knew. He was friendly, and I appreciated the courtesy shown.” Sal, Pizzeria Flora and Coffee – Allen, TX efforts. Recently, we had not yet opened for the day, and we did not hear him out back. He came to the front office and let us know he was delivering, and we signed the paperwork. As he was leaving, he made sure the door was locked back just as it was when he arrived. He always does an amazing job.” Marty, Rotary Corporation – Glennville, GA ROBERT JAPP – Greensboro “Robert displays outstanding customer service. He goes out of his way to get the job done, and we are so appreciative of his extra
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