Conflicts & Turf Battles
Erode Morale Erode Diminish job satisfaction Diminish Affect job performance Affect Increase turnover Increase Increase costs Increase Interfere with the functioning of the TGRA Interfere
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Sources of Conflict: Miscommunication
Casino Manager phones gaming commissioner angrily demanding an explanation as to why the agency is investigating a particular key employee. The commissioner tartly informs the manager that investigations are confidential, and no information will be disclosed. The manager abruptly hangs up.
In fact, there was no investigation underway.
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Homer Law, Chtd. 2006
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