What Happened Here?
What do you expect will happen in this toxic environment?
Cronyism, favoritism, and inconsistent discipline are hallmarks of bad management and a breeding ground for conflict.
High turnover – •Increased work for the TGRA •High costs to the casino •Lowemployee morale, performance, and loyalty •Poor customer service •A negative impact on productivity and profitability •Non-compliance problems
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Sources of Conflict: Lack of Professionalism
Rude, offensive, belligerent, condescending, or abusive conduct or statements. Smug or superior attitude. Interrupts, monopolizes conversation, no effort to understand others. Glares, points fingers, frowns, taps fingers, rolls eyes. Shouts, pouts, pushes others around, makes sarcastic remarks.
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Homer Law, Chtd. 2006
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