• Process
• Substance
Sources of Conflict
• Miscommunicati on • Lack of Clearly Defined Roles • Imbalance of Power • Ignorance • Environment of Distrust
• Legitimate
Difference of Opinion
• Competing Interpretation of Rules or Law • Misunderstandin g • Conflicting Goals and Objectives
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Defect in Process
Conflict is often caused by a defect in process and aggravated by variables such as personal style, ineffective communications, and misunderstanding.
Being aware of the typical causes of conflict prepares one to deal with it constructively
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Homer Law, Chtd. 2006
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