Conflict Avoidance is not Always Possible
• The regulation of gaming is a difficult task • It involves a variety of interests and personalities • It involves tough decisions • It involves principles of law and technical matters at a level of detail that often exceeds common understanding • It affects the rights and privileges of individuals and entities
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A Successful Regulator Must be Able to Manage and Effectively Resolve Conflict
• This entails: • A solid understanding of the agency’s mission, purpose, role, function, authority, and responsibility • A solid grasp of the applicable laws, rules, regulations, compact provisions relative to gaming generally • A commitment to professionalism • A commitment to the principles of fundamental fairness and due process of law • Strong communications skills and an effective personal style
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Homer Law, Chtd. 2006
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