CARE24® SERVICES Care24 provides you with support services and health information to help you when needed. The service offers you a wide range of health and well-being information through a toll-free telephone number, and is provided at no cost to you as part of your health plan. These services and health information include:
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Health coaching Emotional support
End of Life care and support
Grief counseling
Connection to legal and financial services
Care24 is an ideal and trustworthy source of information and support that allows you to speak directly to an experienced registered nurse or master’s-level counselor at any time. Care24® services offers a variety of other services and support options, including:
• 24-hour availability through the toll-free number • Audio library for access to recorded health and well-being messages • Live Nurse Chat connecting you to a registered nurse for personal online conversation—24hours a day • Oral health • Books
1-888-887-4114
Visit myuhc.com
TERMS TO KNOW
When you enroll in coverage you become a UHC member. A member of UHC gets access to their network of providers (doctors and facilities) – these are in-network providers. UHC members receive Discounted Rates with these in-network providers. Discounted Rate
Copays
Copays are set dollar amounts you pay for specific services. These cost are typically collected at the time of service. EX: you have a $50 copay for a visit to your primary care physician.
Services not subject to a copay are subject to your deductible. You pay first dollar costs for claims subject to your deductible and you receive the Discounted Rate for all covered claims with an in-network provider. Deductible
Coinsurance
Coinsurance is a cost share. Once you meet the deductible UHC will share in the cost of your claims. The percent of the cost for the claim you are responsible for. The amounts you pay in coinsurance apply to your out of pocket maximum.
Out-of-Pocket
This amount is the maximum amount you will pay towards covered services on the plan for the calendar year. This amount includes the amounts you pay in deductible, coinsurance, copays, and prescription copays.
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