7/13/21
How it was Identified
• Casino is fairly small, and surveillance was wondering why the player’s club rep was printing cards when no one was standing at their window.
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How to Correct
• Account reactivation, card reprints, new accounts, and PIN resets audited for fraud by a department separate from Player’s Club.
• Segregate permissions in Super Playmate, CMP, Patron Management, etc. to prohibit one employee from being able to do all functions.
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