7/13/21
Understanding… Players’ Clubs • Unauthorized access or adjustments to dormant, test, and live customer accounts that result in the transfer of award credits to unauthorized accounts. • Extension of complimentary goods and services in excess of policy guidelines. • Computer systemmanipulations such as unauthorized changes to system parameters. • Unauthorized or inappropriate administrative rights, access rights to run customer-sensitive reports, or access rights to import data into common application programs that can be sorted and distributed for fraudulent usage. Understanding… Players’ Clubs • Computer systemmalfunctions, such as awarding unearned credits. • A poorly coordinated system for recording and paying awards for complimentary goods and services, resulting in tracking-system information that is not complete, accurate, and available in real time. • Seed-play manipulation, which is a fraudulent scheme in which a customer obtains a group of club cards on one account and places the cards in various machines so that when someone without a card plays the machine, the seed customer is credited with that play.
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