7/13/21
Auditing… Players’ Clubs • Determining whether the rules of the club are clearly disclosed to the customer upon opening the account and whether or not rewards acquired through illegitimate means are invalid. • Reviewing GM machine event logs and meters for unusual transactions such as power-downs, excessive drop-door openings, etc. Investigate unusual activity. • Determining whether or not procedures are in place to mitigate the risk of seeding activity, such as policies governing the issuance of multiple cards and requiring government-issued photo identification for cashing out an account.
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Auditing… Players’ Clubs • Reviewing reports designed to disclose potential seeding activity to determine whether or not appropriate follow-up has been performed. Test activity as deemed necessary. • Reviewing a sample of customer accounts for the validity of comp awards. Do the point ratings support the comps extended? Test comp award calculations to determine the accuracy of the constants used to calculate theoretical wins. • Determining the validity of comps that were extended before or after a customer's in-house stay. For example, if a guest was staying in-house, validate comps received several days after hotel check out.
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