• Support and promote the University’s Sustainability policies, including the Carbon Management Plan, and carry out duties in a resource efficient way, recognising the shared responsibility of minimising the university’s negative environmental impacts wherever possible. Additional Requirements • Any other duties appropriate to the post and grade. • The postholder may be required to be on call • Willing to undertake training and professional development as deemed appropriate. Key Performance Indicators • Contribution to delivery of Estates & Facilities Operating Plan through effective management and teamwork. • Production and delivery of work and projects to agreed timescales, quality and to plan. • Levels of customer satisfaction (measured by surveys, customer feedback, complaints). • Compliance with corporate standards. Key Relationships (Internal & External) • EFD Colleagues • Contracted service providers/ consultants • Kent and Canterbury Christchurch University • Chatham Maritime Trust • Faculty Operating Officers and Directors of Other Professional Services • Students & Student Union • General Public • VCG • Senior directors and academics • Visitors
design is consistent with engineering and maintenance strategies and operational requirements. • Liaise with the Associate Director of Campuses on planned maintenance and long term maintenance programmes. • To provide leadership, management and motivation of a multi-disciplinary team of property professionals keeping the skills mix of all staff under review to ensure that the team is able to provide optimal levels of service and efficiency in achieving strategic and service objectives. Generic • Contribute to cross-functional team working with other Estates & Facilities Staff. • Positively participate in Estates & Facilities meetings and other activities. • Actively seek ways and methods to improve and enhance the customer experience. • The post holder will need to be an able communicator and capable of working under pressure, able to demonstrate at all times a high level of competency and expertise in dealing with senior staff of the university, professional advisers and members of the public as well as colleagues at other HE institutions. The role will necessitate close involvement with major projects, management of substantial budgets, dealing with complex personnel matters and a detailed understanding of legislative issues. • To contribute towards the development of an integrated directorate and lead and develop a service that instils customer excellence that will best enable the directorate to support the delivery of the university’s core activities and meet clearly the identified needs of its customers.
• Work with and assist other senior directorate staff in formulating policies, managing the estate and ensuring physical environment which is safe, attractive and fit for purpose. • Ensure continuous and business process improvement, ensure local compliance with health and safety legislation, ensure the appraisal of staff in accordance with agreed procedures, ensure appropriate staff development programmes are implemented, and communicate with staff on a regular basis. • To develop plans and prepare, monitor and control budgets for each functional area, complying with the relevant value for money criteria in the management and procurement of premises, goods and services. • Develop strong relationships with key internal and external stakeholders so that the delivery of projects are consistent with university requirements and ensure effective communication about estates and projects to the university and external stakeholders. • Contribute towards the development and enhancement of the directorate’s presence on the university website. • To provide leadership, management and motivation of a multi-disciplinary team of property professionals keeping the skills mix of all staff under review to ensure that the team is able to provide optimal levels of service and efficiency in achieving strategic and service objectives. Managing Self • Work to deadlines and project plans. • Respond to enquiries in a timely and effective manner. Core Requirements • Adhere to and promote the University’s Equality and Diversity policies. • Ensure compliance with Health & Safety regulations.
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