Elgin County Plumbing is Renovating Homes and Expectations Chris Forbes had always been fascinated by the intricate maze of pipes and valves hidden behind walls and beneath floors. From a young age, he was drawn to the world of plumbing—a field where a well-timed wrench and a keen eye could transform chaos into order. After spending years honing his skills with various local plumbing businesses, he yearned to chart his own course. With the support of the Elgin Business Resource Centre, he and his wife, Nicole, took the plunge and founded Elgin County Plumbing. Fourteen years later, they remain dedicated to serving the St. Thomas and Elgin community with expertise and care. “We’ve been in business for 14 years now,” Chris said proudly. “But it feels like just the beginning. I’ve been doing this for 20 years, and I absolutely love my job. This is my superpower. When you can’t flush your toilet, and I show up, I am the man of the hour. I get some personal satisfaction out of that.” Beyond their passion for plumbing, Chris and Nicole have always been focused on making life easier for their customers. That commitment led them to launch their Annual Plumbing Service Plan in 2024. “Nobody likes surprise plumbing problems—or the unexpected costs that come with them,” Chris explained. “That’s why we created our plumbing service plan: to help homeowners stay ahead of issues, save money, and enjoy peace of mind.” The plan includes a yearly plumbing inspection by a licensed professional, helping homeowners catch small issues before they turn into costly repairs. It also offers priority service and eliminates after-hours fees. “We noticed that many of our customers needed their main drain cleared once or twice a year, but budgeting for those costs wasn’t always easy. So, we came up with a simple solution: a monthly subscription plan,” Chris said. “That way, whether it’s a midday leak or a midnight emergency, we’ve got you covered—without the sticker shock.” Nicole emphasized how the plan was tailored to meet the needs of their customers. “We will have three plans to suit our customers’ needs and budgets,” she said. “Discounted parts, priority service, drain maintenance—you name it. And we’ll be the only local company around offering a service like this. When you call Elgin County Plumbing, you’ll speak to a real local person, either Chris or myself, not a call centre out of Toronto.” Chris explained the financial benefits of the plan. “For non-plan members, when I get called out on a Sunday, it’s double time. A plugged sewer costs around $300 at our normal rate; on a Sunday, it would be $600. So, if we can provide our customers with the peace of mind of a regular monthly payment versus a huge bill, that sounds like a win for the customer.” Nicole agreed. “When you have a once-a-year inspection, we go over everything and catch small problems before they become big, costly repairs.” Elgin County Plumbing has also become a trusted partner for homeowners tackling renovations. Whether it’s a bathroom refresh or a full-scale kitchen overhaul, Chris and Nicole believe that high-quality plumbing should be the foundation of every home improvement project. “At Elgin County Plumbing,
we take pride in being a family-owned and operated business that has served our community since 2012,” Chris said. “What sets us apart is our deep-rooted commitment to quality workmanship, honest pricing, and customer satisfaction. Whether it’s a small repair or a full renovation, we treat every job like it’s in our own home.” One of the most exciting updates for Elgin County Plumbing in recent months has been the renovation of their showroom. The space was redesigned to provide customers with a hands-on experience, allowing them to see and feel different products before making decisions about their home renovations. “Renovating our plumbing showroom was all about creating a better experience for our customers,” Nicole said. “Seeing products in person makes a huge difference—whether it’s a faucet, shower system, or sink, people want to feel the quality, see the finishes up close, and visualize how everything will come together in their own space.” Beyond showcasing products, the updated showroom also highlights the latest trends and technologies in plumbing. Chris and Nicole are passionate about staying ahead of industry advancements and helping customers make informed choices. “The showroom isn’t just a display—it’s an interactive space where ideas come to life,” Nicole said. “Plus, our team is there to provide expert guidance, answer questions, and help customers find solutions that fit their needs and budget.” Over the past 14 years, Elgin County Plumbing has built a reputation for reliability, expertise, and outstanding customer service. For Chris and Nicole, it’s not just about fixing pipes— it’s about building relationships and providing solutions that make homeowners’ lives easier. “At the end of the day, we just want to make life easier for our customers,” Chris said. “Dealing with plumbing issues is bad enough—you shouldn’t have to deal with financial headaches, too.” With their new service plan, expanded showroom, and commitment to high-quality renovations, Elgin County Plumbing continues to be a trusted name in the community. Whether it’s a routine inspection, an urgent repair, or a dream renovation, Chris and Nicole are always ready to lend their expertise—and a helping hand. To book a service call, or for any questions, call 519-207-0621.
We Fix What Your Husband Repairs & So Much More
Page 8 St. Thomas Home Show Guide • April 2025
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