Whistl Tracked Services Customer Guide

A Parcel with an actual weight of 23.5kg would require a fixed weight between 15kg and 31kg in-line

with our pricing weight bands.

A fixed weight is where a customer chooses to use a standard weight for each format and weight-band. Please

refer to Appendix G – Suggested Fixed Weights for suggested fixed weights by service.

3.3.2 Dimensions

The length, width and depth of an item are not mandatory fields however will be used by our system to validate

the format selected by our system. Where the weight of an item is sufficient to ensure the correct format is

selected, customers need not include dimensions. If the weight is insufficient, the customer must supply the

actual dimensions or fixed dimensions to ensure the correct format is selected.

For example:

An item requiring full tracking and weighing 1.5kg may be eligible to be despatched as a Packet on our

Tracked 48 or Tracked 72 services. If however the same item exceeds the maximum dimensions for these

services, the customer must include either a fixed or actual dimension to ensure the item is routed as a

Parcel or Large Parcel.

A fixed dimension is where a customer chooses to use a standard length for each format and weight band.

Please refer to Appendix G – Suggested Fixed Weights for suggested fixed dimensions by service.

3.4 Item Contents

3.4.1 Prohibited Items

A number of items are prohibited from being handled by Whistl and our carrier partners. A list of prohibited items

may be found in Appendix J – Prohibited & Restricted Items. The list highlights items which may not be carried

by Whistl or its carriers and where there may be exceptions to these requirements.

It is the responsibility of the customer to ensure these requirements are adhered to and to check whether or not

an item is prohibited before despatching on a Whistl service.

If prohibited items are identified by Whistl or our carriers, the items will be handled in accordance with our

Procedures for handling non-compliant items in section 12.0

3.4.2 Restricted Items

Restrictions may apply to certain type of items being despatched on Whistl services. A list of restricted items

may be found in Appendix J – Prohibited & Restricted Items. The list highlights where restrictions apply and it is

the responsibility of the customer to ensure these restrictions are adhered to when despatching items.

Additional labelling and packaging requirements may apply for restricted items, these are highlighted in section

4.0 Preparing your Items and Appendix J – Prohibited & Restricted Items.

Where Dangerous Goods packed as Limited Quantities are allowed, please also refer to section 3.2.

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Whistl Tracked Services Customer Guide

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