4.0 Preparing your items
4.1 Labelling
4.1.1 Address & Tracking Labels
In order to ensure items are processed quickly and without incident through Whistl and Carrier networks, items
should be clearly labelled using a Whistl approved address and tracking label.
If directly integrating with Whistl via Web Services with Key Value Pairs your label designs will be approved as
part of our onboarding process and may only be changed with prior approval from Whistl and our carriers. For
more information on label design approval, please refer to our Web Services Integration Guide.
For all other integration methods, your label design 10 will be pre-approved by Whistl and our carriers, making it
possible for Whistl to seamlessly add new carriers, products and services without the need for you to maintain
label templates or follow a label approval process.
When labelling your items, it is essential you ensure the following:
• Tracking barcode(s) are uninterrupted and where possible placed on a flat surface
• Human readable elements are clearly visible and not obscured
• Print quality is maintained and all elements clearly readable
• The right label is applied to the correct item
Failure to ensure the above may lead to delays in processing your items and could incur a relabeling surcharge.
For more details on our procedures for handling non-compliant items, please refer to section 12.
4.1.2 “Orientation Arrows” - Liquids
Where liquids are allowed, packaging containing liquids should include “Orientation Arrows” arrows on two
opposite faces of combination packs containing liquids. For example labels, please refer to Appendix K –
“Orientation” Arrows and please refer to Appendix J – Prohibited & Restricted Items for more information on
which liquids may be handled by our network.
4.1.3 Labelling Dangerous Goods packaged as Limited Quantities
An LQ label is required on all consignments that contain Dangerous Goods in small amounts. Example labels,
including label sizes and orientation may be found in Appendix L – LQ Labels.
For more information on which Dangerous Goods packaged as Limited Quantities may be handled by our
network, please refer to Appendix J – Prohibited & Restricted Items and section 3.4 Item Contents.
10 For example labels, please refer to section Appendix A – Example Tracking Label
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Whistl Tracked Services Customer Guide
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