Whistl Tracked Services Customer Guide

4.2 Item Packaging

Suitable item packaging is required to ensure items are safely transported through Whistl and our carrier partner networks 11 . In order to ensure your items arrive in the best possible condition, please ensure the following:

• Packaging should be durable, strong and include sufficient cushioning for fragile items

• Packages should be sealed using tape of sufficient strength and using strapping where possible • Items over 15kg should be clearly marked with the item weight 12

• Items should not be dispatched using tubes, triangular tubes should be used instead

• When reusing packaging, item labels and stickers should be removed

• Fragile items should be suitably packaged, labels and stickers should not be used as a substitute for the correct

packaging

• Item contents should be secure within their packaging with movement limited

• All liquids should be secured in a plastic bag to contain leaks, with suitable rigid outer packaging and cushioning 13

• All items should be packaged for dispatch, point of sale packaging is not sufficient (for example DVD player

boxes should be placed in an additional box for transit and labels should not be applied directly to the DVD

player box).

• If dispatching an item as a Large Letter, movement should be restricted to ensure the dimensions of the

package do not alter in transit

11 Failure to suitably package items may impact delivery speeds and the ability for Whistl to process items and carriers to effect delivery. For more information, please refer to section 12.0 of this guide and our procedures for handling non-compliant items. Packaging requirement are also detailed in Appendix J – Prohibited & Restricted Items 12 If the weight is not present on the carrier label, the customer should add the weight manually in a visible location next to the carrier label. This may be in the form of a sticker identifying the item as a heavy load 13 Please refer to Appendix J – Prohibited & Restricted Items for more information on liquids accepted for transit and section 4.1.2 for additional labelling requirements

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Whistl Tracked Services Customer Guide

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