When requested, the container card must be affixed to each container to ensure work may be processed
through the correct processing channel when received by our depot. Failure to provide a container card may
result in items being misprocessed or failing to meet our carrier injection windows.
6.3 Consumables
As part of our onboarding process, we will agree the most appropriate consumables to be used in the collection and
transportation of your items into our network.
• InSight items may be presented in bags, magnums or ALPS. • Tracked and Tracked Premium items may be presented 15 in bags, magnums, roll cages or on pallets
• Segregated work should be presented in different containers
The initial allocation will be based on your forecast figures and agreed with your Implementation Manager.
Replenishment will be determined by your two week rolling forecast (for forecasting requirements, please refer to section
10.0 Forecasting) and containers will be exchanged on a one for one basis unless forecast figures dictate additional
requirements. If additional containers are required, these should be ordered as part of our reordering process.
6.3.1 Reordering Consumables
Consumables may be ordered through your Whistl Customer Services Specialist. Outside of peak, requests
should be made by 3PM on the proceeding day. In peak, this period extends to two working days.
Whistl will endeavor to provide the customer’s required amounts within the notice period and would ask where
possible that we receive as much notice as possible.
To re-order consumables, please contact Whistl Customer Services on 01628 816799.
15 In some cases, customers may be allowed to provide tracked items loose loaded on our vehicle. This is by special agreement only,
subject to the type of vehicle used to collect and where all other alternatives have been exhausted.
17
Whistl Tracked Services Customer Guide
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