7.3 Unloading and handover at customer premises
Separate shipments must be unloaded into separate containers to facilitate the revenue protection checks against each
product and service. Where Tracked and Tracked Premium services are accessed, Tracked Premium containers should
be loaded last onto a vehicle to ensure prioritization when unloaded at our depots.
Customers provided with Whistl containers are responsible for loading and unloading the containers when and where
directed by the Whistl driver.
All mailings handed over to a Whistl driver must be accompanied by a consignment docket. At handover, the Whistl
employee will sign, time and date both copies of the consignment docket. In the event of a vehicle seal being used, the
seal number will be noted and a signature obtained to confirm the seal numbers match. The customer and Whistl’s driver
will each retain one copy of the consignment docket.
7.4 Contingency
In the event of customer premises being inaccessible for any reason, the customer must notify Whistl Customer Services
of any alternative arrangements and any subsequent change to normal practice at the earliest opportunity.
To avoid a zero collection charge, Whistl Customer Services should be notified no later than 10:30AM on the day of the
collection.
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Whistl Tracked Services Customer Guide
v1.4.3
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