Contents
1.0 Overview...................................................................................................................................................... 4
2.0 Included Services ........................................................................................................................................ 5
2.1 Delivery Speeds................................................................................................................................. 5
2.2 Service Coverage .............................................................................................................................. 6
2.3 Weights and Dimensions ................................................................................................................... 6
2.4 Delivery Confirmation ........................................................................................................................ 7
3.0 Item Detail.................................................................................................................................................... 9
2.5 Delivery Details .................................................................................................................................. 9
5.2 Shipment Options ............................................................................................................................ 10
5.3 Package Details ............................................................................................................................... 10
5.4 Item Contents ...................................................................................................................................11
4.0 Preparing your items.................................................................................................................................. 13
4.1 Labelling........................................................................................................................................... 13
4.2 Item Packaging ................................................................................................................................ 14
5.0 Manifesting ................................................................................................................................................ 15
6.0 Presentation............................................................................................................................................... 16
6.1 Segregation...................................................................................................................................... 16
6.2 Tray Cards ....................................................................................................................................... 16
6.3 Consumables ................................................................................................................................... 17
7.0 Collections ................................................................................................................................................. 18
7.1 Collection times ............................................................................................................................... 18
7.2 Customer Health and Safety procedures ........................................................................................ 18
7.3 Unloading and handover at customer premises .............................................................................. 19
7.4 Contingency ..................................................................................................................................... 19
8.0 Delivery...................................................................................................................................................... 20
8.1 Item Tracking ................................................................................................................................... 20
8.2 Address Queries & Requests for Information .................................................................................. 21
8.3 Delivery Delay.................................................................................................................................. 21
8.4 Delivery Attempts............................................................................................................................. 22
8.5 Delivery Success ............................................................................................................................. 22
8.6 Denial of Receipt ............................................................................................................................. 23
8.7 Refused Delivery ............................................................................................................................. 23
8.8 Undelivered Items............................................................................................................................ 23
8.9 Replacement Items.......................................................................................................................... 24
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Whistl Tracked Services Customer Guide
v1.4.3
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