Whistl Tracked Services Customer Guide

Contents

1.0 Overview...................................................................................................................................................... 4

2.0 Included Services ........................................................................................................................................ 5

2.1 Delivery Speeds................................................................................................................................. 5

2.2 Service Coverage .............................................................................................................................. 6

2.3 Weights and Dimensions ................................................................................................................... 6

2.4 Delivery Confirmation ........................................................................................................................ 7

3.0 Item Detail.................................................................................................................................................... 9

2.5 Delivery Details .................................................................................................................................. 9

5.2 Shipment Options ............................................................................................................................ 10

5.3 Package Details ............................................................................................................................... 10

5.4 Item Contents ...................................................................................................................................11

4.0 Preparing your items.................................................................................................................................. 13

4.1 Labelling........................................................................................................................................... 13

4.2 Item Packaging ................................................................................................................................ 14

5.0 Manifesting ................................................................................................................................................ 15

6.0 Presentation............................................................................................................................................... 16

6.1 Segregation...................................................................................................................................... 16

6.2 Tray Cards ....................................................................................................................................... 16

6.3 Consumables ................................................................................................................................... 17

7.0 Collections ................................................................................................................................................. 18

7.1 Collection times ............................................................................................................................... 18

7.2 Customer Health and Safety procedures ........................................................................................ 18

7.3 Unloading and handover at customer premises .............................................................................. 19

7.4 Contingency ..................................................................................................................................... 19

8.0 Delivery...................................................................................................................................................... 20

8.1 Item Tracking ................................................................................................................................... 20

8.2 Address Queries & Requests for Information .................................................................................. 21

8.3 Delivery Delay.................................................................................................................................. 21

8.4 Delivery Attempts............................................................................................................................. 22

8.5 Delivery Success ............................................................................................................................. 22

8.6 Denial of Receipt ............................................................................................................................. 23

8.7 Refused Delivery ............................................................................................................................. 23

8.8 Undelivered Items............................................................................................................................ 23

8.9 Replacement Items.......................................................................................................................... 24

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Whistl Tracked Services Customer Guide

v1.4.3

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