9.2.1 Per Item Billing
The following courier services are billed per item received using the declared format and weight provided when
dispatching the item:
Tracked 48
Domestic business to consumer tracked courier service
Tracked 72
Domestic business to consumer tracked courier service
Next Day
Domestic business to consumer tracked courier service
Sunday
Domestic business to consumer tracked courier service
9.2.2 Consignment Billing
The following courier services are billed per consignment received using the declared format and weight
provided when dispatching the item:
Next Day B2B
Domestic business to business tracked courier service
B2B 48
Domestic business to business tracked courier service
By12
Domestic business to consumer and business to business tracked courier service
Saturday by12
Domestic business to consumer and business to business tracked courier service
To quality for consignment billing, the complete consignment must be received and processed on the same
working day. If a consignment is received over more than one processing day, for the purpose of invoicing –
each processing day will be treated as a separate consignment.
9.2.3 Known Surcharges
Tracked and Tracked Premium items may also incur surcharges.:
Surcharge
Description
Example Occurrences
Unreadable barcode Poor print quality Address incorrect Service or format reversion
An item is relabelled by Whistl or its carrier. Appearing on an invoice in the same invoicing week as the surcharge is raised by the carrier.
Relabelling
Fuel Surcharge
Calculated against the unit price of the item where the movement of an item has occurred 21 .
Damaged item received Prohibited goods
A per item charge for the return of an item from Whistl or our carriers. Appearing on an invoice in the same invoicing week as the surcharge is raised by the carrier.
Item too large Item too heavy
Undeliverables
Delivery attempts exhausted Address query not resolved Item rejected by recipient
For more information on when relabeling and undeliverable surcharges may occur, please refer to our
Procedures for handling non-compliant items.
21 Please refer to your contract for more information on our Fuel Surcharge
26
Whistl Tracked Services Customer Guide
v1.4.3
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