the consignment
Courier services
is incorrect
• An invalid postcode may lead to an item being misrouted by our carriers. Should this occur,
delivery delays may occur and in the process of rectifying the issue, a relabel surcharge may
be applied.
• Where a carrier is unable to complete delivery without a corrected postcode, this will be raised to Whistl Customer Services as an Address Query or Request for Information 23 and
delivery of the item will be delayed until a corrected postcode is supplied.
• Should the actual postcode of an item be handled by a different delivery depot to the
declared postcode, items may be treated as undeliverable by our carrier and returned. A
return to sender surcharge would apply in this instance.
The address
Postal services
declared against
• Incorrect addresses will only be identified by Royal Mail when delivery is attempted. Delivery
the consignment
delays may occur and should Royal Mail be unable to identify the correct address from the
is incorrect
information on the item label, the item will be treated as undeliverable and returned to the
Return Address detailed on the item.
Courier services
• An incorrect item address may prevent our carriers from effecting delivery. Should this occur,
delivery delays may occur and in the process of rectifying the issue, a relabel surcharge may
be applied.
• Where a carrier is unable to effect delivery without a corrected address, this will be raised to Whistl Customer Services as an Address Query or Request for Information 24 and delivery of
the item will be delayed until a corrected postcode is supplied.
A recipient name
Courier services
has not been
• Failure to supply a recipient name will impact B2C deliveries. Should a recipient name not be supplied, this will be raised to Whistl Customer Services as an Address Query 25 and delivery
declared against
the consignment
of the item will be delayed until a recipient name is supplied. If as a result of the query the
item must be relabelled, a relabel surcharge will be applied.
An invalid
Whistl will be unable to despatch email consumer notifications to customers where the recipient
recipient email
email is either invalid or not supplied.
address, or no
recipient email
address, has
been declared
against the
consignment
23 For details on our Address Query process, please refer to section 1 and for details on how items are handled when an address query is not resolved, please refer to section 12.5 24 For details on our Address Query process, please refer to section 1 and for details on how items are handled when an address query is not resolved, please refer to section 12.5 25 For details on our Address Query process, please refer to section 1 and for details on how items are handled when an address query is not resolved, please refer to section 12.5
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Whistl Tracked Services Customer Guide
v1.4.3
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