Item received with
Postal services
duplicate tracking
• Where an item is received with a tracking number already receipted by Whistl, the item in
numbers
question will be processed on our AllSort service as an InSight exception. Item tracking will
be lost.
Courier services
• Where an item is received with a tracking number already receipted by Whistl, the item in
question will be quarantined and the customer provided the option for the item to be
processed on our untracked AllSort service as an InSight exception or returned to the
customer – thereby incurring delivery delays. Should an item be returned, this will incur an
undeliverable surcharge.
• On occasion, Whistl may choose to expediate carrier handover and will not scan items within
our network, should this occur and small numbers of items with duplicate tracking labels be
identified, these will be automatically relabelled by our carriers. Tracking information for the
items in question will not be available and delivery speeds may be extended. In some cases,
our carrier may quarantine the items in question, providing Whistl the option for the items to
be relabelled for a charge or returned to the customer. Where items are returned, they will
be treated as undeliverable and an undeliverable surcharge applied.
Items received
Postal services
with poor
• Should multiple items be identified with poor quality/unreadable tracking labels, the shipment
quality/unreadable
will be quarantined and the customer provided the choice for the items to be returned or
tracking labels
processed on our untracked AllSort service as an InSight exception where tracking will be
lost.
• Where the majority of items received include readable tracking labels, those items identified
during processing with poor quality/unreadable tracking labels will be automatically
processed on our untracked AllSort service as an InSight exception. Item tracking will be lost.
Courier services
• Where an item is received with poor quality/unreadable tracking labels by Whistl, the item in
question will be quarantined and the customer provided the option for the item to be
processed on our untracked AllSort service as an InSight exception or returned to the
customer – thereby incurring delivery delays. Should an item be returned, this will incur an
undeliverable surcharge.
• On occasion, Whistl may choose to expediate carrier handover and will not scan items within
our network, should this occur and small numbers of items with poor quality tracking labels
be identified, these will be automatically relabelled by our carriers. Tracking information for
the items in question will not be available and delivery speeds may be extended. In some
cases, our carrier may quarantine the items in question, providing Whistl the option for the
items to be relabelled for a charge or returned to the customer. Where items are returned,
they will be treated as undeliverable and an undeliverable surcharge applied.
Items identified as
Postal services
containing
• Should prohibited or hazardous items be identified by Whistl, the items will be automatically
quarantined and if it is safe to do so, returned to the customer on the next available
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Whistl Tracked Services Customer Guide
v1.4.3
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