1.0 Overview
Whistl Tracked Services encompass a range of part and fully tracked services. Utilising both postal and courier channels,
delivery speeds vary from 2/3 day through to time specific next day services, with a range of formats by service including
eCommerce Large Letters through to heavy and large Parcels.
Our postal services use Whistl's established downstream access network to inject items into Royal Mail for final mile
delivery. Items despatched using courier services are handed over to specially selected carrier partners which use
lifestyle or traditional couriers for delivery.
Ideal for both large multi-channel retailers and small independents, our Tracked Services are accessed by either directly
integrating with the Whistl Carrier Management System or by using our Despatch Manager system to import and
despatch orders. For more information on our integration requirements, please refer to the following documentation:
• Integrate with Tracked Services Information Card
• Web Services Integration Guide
• Despatch Manager User Guide
This guide is designed to support customers accessing our range of domestic Tracked Services, should be used in
conjunction with our customer contract and the information contained is based on customers accessing our full range of
carriers. Covering our full process from item level detail through to presentation and invoicing requirements - collections,
invoicing and troubleshooting.
Please refer to the end of this guide in the section titled for information on any changes made to the guide since the last
version was issued.
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Whistl Tracked Services Customer Guide
v1.4.3
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