Appendix H – Normalised
Tracking Events
The most commonly viewed normalized tracking events are as follows:
Customer events Generated by a customer in the process of creating orders and manifesting items
W-C-DA Order Despatched
Triggered by a customer to advise an item has been despatched
W-C-MA Manifested by Customer
Item detail supplied to system
Receipt Scans The first physical scan of an item by either Whistl or its Carriers
CREC
Received by Carrier
An item has been received by the carrier
W-D-RS Receipted in Hub (InSight)
A postal item has been receipt scanned at a Whistl depot
W-P-RS Receipted in Hub
A courier item has been receipt scanned at a Whistl depot
Handover Scans One or a combination of events may be used to demonstrate an item has been handed over to a carrier partner
W-D-HO Handover to Delivery Agent
An item has been handed over to Royal Mail
W-P-HO Handover to Carrier
An item has been handed over to a Whistl carrier
Transit Events In network events at our carrier partners
DDEP
At Delivery Depot
An item is at a carrier depot
HDV
Handover to Delivery Agent
An item has been handed over to a delivery agent
INT
In Transit
An item is in transit
MAN
Manifested by Carrier
An item has been manifested internally by the carrier.
NULL
NULL
An in-network carrier event has occurred.
OUT
Out For Delivery
An item is out for delivery
Sorted - Ready to go to Delivery Depot
An item has been sorted by the carrier and is ready to go to the delivery depot.
SOR
WDA
With Delivery Agent
An item has been handed over to the delivery agent.
Exception Events Events which may impact delivery speed
Connection missed in carrier network
CON
An item has missed a connection in a carrier network
HELD
Held by Carrier
An item is being held by the carrier
Item Re-Format - metrics not as advised
An item format has been changed due to a discrepancy between the declared dimensions and weights vs the actuals
IRF
MIS
Misrouted by Carrier
An item has been delayed in the carrier network
NWD
Network Delay at Carrier
An item has been delayed in the carrier network
PRR
Parcel Enquiry Resolved
An enquiry with the carrier regarding an item has been resolved
QRY
Delivery Query
The carrier has raised a query regarding the delivery of the item
A label has been reprinted in our depot due to barcode or label quality issues - this will incur a surchage.
RLB
Label Reprinted by Carrier
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Whistl Tracked Services Customer Guide
v1.4.3
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