Large Letter
750g
353 x 250 x 25mm
Tracked Lite
InSight
Packet
2kg
640 x 460 x 460mm
Packet
1.5kg
450 x 350 x 200mm
1.5m in length and 0.23m 3
Parcel
31kg
Tracked 48
Large Parcel
Tracked
31kg
3m in length, 2.4m girth or length plus girth of 4.2m
Tracked 72
Packets
3kg
450 x 350 x 200mm
1.5m in length and 0.23m 3
B2B 48
Parcels
31kg
Packets
1.5kg
450 x 350 x 200mm
Next Day
1.5m in length and 0.23m 3
Parcels
31kg
1.5m in length and 0.23m 3
By12
Parcels
31kg
Premium Tracked
1.5m in length and 0.23m 3
Saturday by12
Parcels
31kg
Packets
1.5kg
1.2m in length or length plus 2x each other dimension must be no greater than 2.25m
Sunday
Parcels
31kg
2.4 Delivery Confirmation
Confirmation of delivery will be received in-line with the following table. For more information on POD, Signature and
Optional Guaranteed Signature – please refer to section 7.
Product & Service
Leave Safe
Signature
Optional Guarnteed Signature
Tracked Lite
InSight
7
Tracked 48
Tracked
Tracked 72
B2B 48
8
Next Day
By12
Premium Tracked
Saturday by12
Sunday
.
2.4.1 Proof Of Delivery (POD)
POD is defined by the provision of a signature either from the recipient address or a neighbour to the left, right
or directly opposite the recipient address. When available, a copy of a signature may be obtained direct from
Whistl Customer Services.
POD also includes an item being left in a safe place at the recipient address. Example safe places include, but
are not limited to: Garage, Outbuilding, Porch, Reception and Shed.
Where an item is left in a safe place, a calling card will be left by the carrier detailing the location – this may also
be reflected in tracking information for the item.
7 Items greater than 1.2m in length or weighing more than 15kg will be despatched on a Signature service with no leave safe option 8 B2B items and packages greater than 1.2m in length or weighing more than 15kg will be despatched on a Signature service with no leave safe option
7
Whistl Tracked Services Customer Guide
v1.4.3
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