3.0 Item Detail
Irrespective of the integration method used to access Whistl’s Tracked Services, you must supply item level information
to produce a tracking label. For additional information on mandatory information and supplying item detail, please refer to
our Web Services Integration and Despatch Manager User Guides.
Item detail is used by our system in the following ways:
• Service Validation – Our system will use item detail to validate the despatch method (Product and Service)
selected for the item to ensure the item can be carried by our chosen carrier.
• Format Selection – Using the dimensions and weights declared against each item, our system will ascertain
the format of the item and ensure that an item is despatched on the correct format-specific carrier service
• Zonal & Delivery Routing – The postcode of an item is used by our system to declare an item against the
correct carrier zone and ensure an item is routed on the correct delivery round.
• Label Production – To meet our carrier labelling requirements, item detail will be used to both populate the
label produced by the system and also the type of label produced
Failure to provide accurate item detail may impact the ability of our carriers to effect delivery. Incorrect item detail can
also result in items being declared as the wrong format or routed through an invalid carrier service. Issues of
noncompliance can also impact tracking visibility and consumer notifications. For more information, please refer to
section 10 for our procedures for handling non-compliant items.
3.1 Delivery Details
3.1.1 Addressing Standards
All items must include a recipient name and delivery address in accordance with our address standards.
To meet the required address standards each address includes one premise element, one thoroughfare
element, one locality element and the Postcode as a minimum. Other elements may be included.
i. Premise elements : Customers must include at least one premises element, so that a single delivery
point is defined. Customers do not have to include all the premise elements (unless the premise
elements used do not sufficiently describe an address).
ii. Thoroughfare elements : At least one thoroughfare element should be supplied.
iii. Locality elements : Customers must include at least one locality element.
iv. Postcode : The address of all mailing items must contain the full and accurate postcode. The
postcode must be able to generate an address from PAF® which can be matched to the minimum
requirements above (at least one premise element, one thoroughfare element and one locality
element). The postcode must always appear in capital letters on its own as the last line of the address.
v.
The postcode must NOT be:
vi.
printed on the same line as the town or county
vii.
underlined or punctuated
viii.
be followed by ‘UK’ either on the same line or a line beneath the postcode
ix. A single space should be included between the two parts of the postcode. The first part (i.e. OX4) is
the outward code; the second (i.e. 5ZZ) is the inward code.
For example:
John Smith
Recipient Name
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Whistl Tracked Services Customer Guide
v1.4.3
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