MILLIONAIRE SUCCESS HABITS
tries to solve the problem and stops listening to the client, it is destined to fail. To avoid this outcome, here are some tactics to camp out effectively: • Send a survey to your customers about what they want and need. • Ask in person what they require. • Create an ethical bribe to get them to tell you what they want and what they need. • Follow relevant trends and data via social media to determine where your clients are clicking and on what sites they’re hanging out. • Look at the analytics for your website; identify the par- ticular parts of the site that get the most traffic. • Don’t pretend to know what your client needs or make guesses without any feedback or data.
All of these tactics should help you listen and camp out in their minds. Let them tell you what they want and provide it to them.
RECIPROCITY What is the definition of reciprocity and how does it fit in with the “after-the-sale” relationship? First, in the dictionary it may say one thing, but I believe in a somewhat different defini- tion; let’s call it no-strings-attached reciprocity. It means provid- ing value to someone else without asking for anything in return or doing something before someone does something for you. Most people think, “I’ll do something if there’s something in it for me. If I help that person can they help me?” I’ve been blessed to develop amazing relationships with amazing people by doing something for them and expecting nothing in return. When you give to others without the need for them to give back, that is no-strings-attached reciprocity—it forms the foundation
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