Outcomes Report (2017-18)

Outcomes Report 2017-2018

Quality Improvements: Beginning of this fiscal year, OCS discontinued using Relias E-learning platform due to the rising cost in American dollars. In January the agency moved to automatic enrollment of staff in Emergency First Aid, Non Violent Crisis Intervention training, Orientation and Respectful Workplace Workshops to ensure compliance. New training coming under Staff Development was annual Health and Safety training for committee members mandated by OH&S regulations and Naloxone & Harm Reduction training. Additional budget will be request for next fiscal year to maintain the new agency training. Wisdom Within was suspended for the fiscal year while it went through a re-branding. In a response to staff and stakeholder feedback and suggestions and to meet the accreditation training standards, a number of improvements and enhancements have been implemented this year, as follows: Non Violent Crisis Intervention: Launched the option of completing CPI training online (hybrid). Once enough staff have completed the online training part, they will attend the shortened in-person part to complete their certification. This will happen in the next fiscal year. Committee Roles: The creation of committee roles allows committee members to ensure they have clearly defined committee responsibilities. Committee members also gain valuable skills by taking on chairing committee meetings, minute taking and large event planning. Roles and descriptions developed are E-Team Rep, Committee Chair and Co-Chair roles, Agency Day (lead), Agency Orientation (lead), Committee Support, CPI Instructor (lead), Emergency First Aid (lead), Minute taker (rotating) and Wisdom Within (lead). All roles were filled by committee members. Community Collaboration/Partnership: Bridges training in April, provided participants from OCS and SD36 to attend this training. In alignment with OCS Strat Plan – this collaboration provided an opportunity to mingle with staff from another community provider and utilize partner resources to enable more staff to attend the training event. This collaboration was well received and committee will look for other partnering opportunities with SD36. Training Evaluation Enhancement : QR code to a Survey Monkey link was provided to the staff attending the Bridges training. Committee created posters and handed out cards with the instructions on completing the workshop evaluation on line. This method would eliminate the need for evaluation responses to be manually analyzed and complied. The evaluation produced positive feedback but less than anticipated response numbers.

Committee Action Plan: committee will review Action Plan at all meetings to ensure completion of action items.

Page | 18

Options Community Services

Made with FlippingBook - professional solution for displaying marketing and sales documents online