Outcomes Report 2017-2018
Table of Contents
Vision, Mission and Values ............................................................................... 5
Diversity Statement ..................................................................................... 5
Who We Are …............................................................................................ 5
Get Involved.............................................................................................. 6
Message from the Chair .................................................................................. 8
Message from the Executive Director ................................................................. 9
Volunteers and Staff .....................................................................................10
Thank You to our wonderful volunteers and staff! ................................................ 10
Staff Service ............................................................................................. 11
Turnover Data ........................................................................................... 11
Employee Recognition ................................................................................. 12
Staff Survey.............................................................................................. 13
Highlights ................................................................................................ 13
Committee Highlights ....................................................................................15
Health & Safety Committee ........................................................................... 15
Community Profile Committee ....................................................................... 16
Staff Training and Development Committee........................................................ 17
Social Wellness Committee............................................................................ 19
Performance Quality Improvement (PQI) Committee ............................................. 19
Client and Stakeholder Satisfaction.................................................................. 20
Programs and Services...................................................................................21
Counselling Services.................................................................................... 21
Family Counselling ................................................................................... 21
Suicide Prevention, Education and Counselling program (SPEAC) ............................ 21
Sexual Abuse Counselling Centre (SAC)........................................................... 22
Special Services For Children And Families ......................................................... 22
Family Integration Services ........................................................................... 23
Family Support Outreach (FSO) .................................................................... 23
Support For Parents Of Young Children (SPYC) .................................................. 24
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