Outcomes Report (2017-18)

Outcomes Report 2017-2018

Table of Contents

Vision, Mission and Values ............................................................................... 5

Diversity Statement ..................................................................................... 5

Who We Are …............................................................................................ 5

Get Involved.............................................................................................. 6

Message from the Chair .................................................................................. 8

Message from the Executive Director ................................................................. 9

Volunteers and Staff .....................................................................................10

Thank You to our wonderful volunteers and staff! ................................................ 10

Staff Service ............................................................................................. 11

Turnover Data ........................................................................................... 11

Employee Recognition ................................................................................. 12

Staff Survey.............................................................................................. 13

Highlights ................................................................................................ 13

Committee Highlights ....................................................................................15

Health & Safety Committee ........................................................................... 15

Community Profile Committee ....................................................................... 16

Staff Training and Development Committee........................................................ 17

Social Wellness Committee............................................................................ 19

Performance Quality Improvement (PQI) Committee ............................................. 19

Client and Stakeholder Satisfaction.................................................................. 20

Programs and Services...................................................................................21

Counselling Services.................................................................................... 21

Family Counselling ................................................................................... 21

Suicide Prevention, Education and Counselling program (SPEAC) ............................ 21

Sexual Abuse Counselling Centre (SAC)........................................................... 22

Special Services For Children And Families ......................................................... 22

Family Integration Services ........................................................................... 23

Family Support Outreach (FSO) .................................................................... 23

Support For Parents Of Young Children (SPYC) .................................................. 24

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Options Community Services

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