Outcomes Report 2017-2018
Client and Stakeholder Satisfaction
Client Feedback (all programs)
2013/2014
2015/2016
2016/2017
2017/2018
96.5%
96.9%
97.4%
98.2%
Clients satisfied with OCS programs
95.7%
97.2%
97.8%
98.8%
Clients who felt welcomed and respected
90.9%
91.1%
90.1%
98.1%
Clients who felt their goals were met
Funder and Community/Partner /Stakeholder Feedback (all) programs)
2013/2014
2015/2016
2016/2017
2017/2018
Stakeholders satisfied with OCS programs and staff’s skills and service Stakeholders who felt the programs were welcoming and respectful Stakeholders who would recommend an OCS program/refer to it again
97.3%
97.5%
98.1%
90.4%
97.2%
97.3%
97.2%
92.3%
97.8%
94.8%
96.0%
90.9%
~results include “always” and “almost always” responses
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