Outcomes Report (2017-18)

Outcomes Report 2017-2018

Client and Stakeholder Satisfaction

Client Feedback (all programs)

2013/2014

2015/2016

2016/2017

2017/2018

96.5%

96.9%

97.4%

98.2%

Clients satisfied with OCS programs

95.7%

97.2%

97.8%

98.8%

 Clients who felt welcomed and respected

90.9%

91.1%

90.1%

98.1%

Clients who felt their goals were met

Funder and Community/Partner /Stakeholder Feedback (all) programs)

2013/2014

2015/2016

2016/2017

2017/2018

 Stakeholders satisfied with OCS programs and staff’s skills and service  Stakeholders who felt the programs were welcoming and respectful Stakeholders who would recommend an OCS program/refer to it again 

97.3%

97.5%

98.1%

90.4%

97.2%

97.3%

97.2%

92.3%

97.8%

94.8%

96.0%

90.9%

~results include “always” and “almost always” responses

Page | 20

Options Community Services

Made with FlippingBook - professional solution for displaying marketing and sales documents online