Outcomes Report 2017-2018
Children Visits
Program
Adult Visits
Clover Valley FRP
558
817
Guildford FRP
4726
5942
Newton FRP
2590
3134
Parent Education & Peer Support
1248
1682
Beaver Creek
512
526
Whalley FRP
1326
1449
Totals 10,960
13,550
97% report that attending our FRP’s has had a positive influence on their parenting 99% report that staff are responsive to their concerns 98% report that staff have helped them learn how to get the resources they need for their children 99% report that the staff provide them with valuable information that helps them make better parenting decisions.
Fraser Health Crisis Line
The 24-hour Crisis Line is designed to provide an immediate, appropriate response to individuals
“Thank you for helping me through he difficult times – there was a time that that I was considering suicide and I don’t think I would have made it without you guys…”
experiencing varying degrees of distress which includes provision of emotional support and information that will result in the desired outcome of the caller’s increased ability to cope. The service delivery model is based on 90% provision by trained and professionally supervised volunteers and the remaining 10% delivered by staff. All call-takers must successfully complete the volunteer training and demonstrate competency in communication,
counseling, risk assessment, and referral-making skills. They must also have knowledge of mental health issues including suicide and addiction, family and domestic violence, and other related areas. Every call-taker has at their immediate disposal a Quick Reference Guide that ensures calls are responded to in a consistent and appropriate manner.
"I appreciate you guys for just listening…that phone call saved my life”
166 volunteers
41,056 calls received
26,948 volunteer hours
Over 80% of callers indicate that their ability to cope has increased
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