Outcomes Report 2017-2018
24 clients served
328 group hours
2031 one on one service hours
1485 contacts
Homeless and Housing Services
SHELTER SERVICES Hyland House Newton and Cloverdale are shelters funded by BC housing to provide Essential and Gateway services. Essential services are, temporary accommodation and services designed to meet the immediate needs of the homeless for shelter, food and security. The shelters function as an access link to support services and as a bridge for people to external supports. The shelters connect to other key services such as health care, employment training and access to affordable housing. The shelters are part of the housing and services continuum. It acts as a ‘Gateway’ to a stable housing environment and independence. The shelters use a trauma informed approach when stabilizing and case planning with the people served.
Shelters are at 101% occupancy for the year. 537 individuals used the shelter
100% of clients developed a case plan 23% of shelter occupants were women 1933 individuals turned away due to being already full
TRANSITIONAL HOUSING PROGRAM (THP) The Transitional Housing Program focuses on providing 20 supportive housing bachelor units for formerly homeless people. The purpose of the program is to stabilize people who have challenges maintaining independent housing or supportive housing in the community. This program is funded by BC Housing. THP uses a trauma informed lens in the provision of services and supports.
3 clients moved onto permanent housing
HOMELESS OUTREACH PROGRAM (HOP) HOP is funded by BC Housing. The program connects people who are homeless to housing, income assistance, and community-based support services in Surrey. The Outreach Workers undertake a wide range of support activities such as: • addressing immediate physical and safety needs, such as food, warm clothing and a place to stay
Options Community Services
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