JOB DESCRIPTION
Post title
Head of Security
Department/Division
Estates and Facilities Facilities Management
Directorate Grade/salary Hours of work
Grade ALC6
Full time
Period of appointment
Indefinite Contract
Responsible to Responsible for
Associate Director of Facilities (Cleaning and Security Services)
Security Operations Team (~250 people)
Campus
Multi-campus
Role purpose
The Head of Security will head up a newly insourced security team across multiple sites and will be responsible for the operational effectiveness and direction of the security team at King’s College London.
Following the insourcing in Aug 19, the Head of Security will ensure operational effectiveness and stability whilst working closely with the Associate Director of Facilities (Cleaning and Security Services) to imbed significant change into the service and organisation leading to a service utilising best practise in security standards. The Head of Security will provide highly visible and authentic leadership to a large and multi-site team whilst we transition to a new method of service delivery. The Head of Security will lead the team to deliver world class customer service for a world-class institution with a focus on enhancing the student experience whilst still ensuring a safe environment and value for money. This role will be key to ensuring that the service fulfils the Estates and Facilities strategic aim which is ‘to deliver trusted, responsive and consistent services enabling our communities to achieve their aspirations making the world a better place.’ The role will also involve contribution to the creation and implementation of threat and risk assessments and the provision of professional advice, guidance and direction to the wider College community in matters of security. The postholder will also assist senior management in the development of appropriate business continuity plans and ensure they remain ‘fit for purpose’.
Role profile
Team Leadership
Leading the team to ensure they quickly feel part of the ‘King’s Family’, removing any historic contractor/client tensions and be instrumental in building a ‘one team’ approach with cleaning colleagues.
Ensure a fit for purpose and efficient team with effective line management throughout the team utilising King’s policies to manage all aspects of performance.
Due to the 24/7 shift nature of the service and the wide dispersal of staff across the King’s College London estate, the post holder will encounter, and need to resolve, inherent challenges in maintaining effective leadership of a disparate team. Responsible for the pastoral and performance management of the Security Services Team, ensuring that staff receive adequate training, support and direction to be competent in their roles and operate with the highest standards of professionalism and customer service. Lead a programme of continuing professional development and ensure that all security staff are appropriately qualified and trained in various security and customer service initiatives in particular to ensure that all managed staff, including third party service providers, have completed the Fit For King’s customer service programme and have adopted Fit For King’s behaviours.
Made with FlippingBook - professional solution for displaying marketing and sales documents online