CE EVENING SESSIONS
PRACTICE MANAGEMENT/ OFFICE PERSONNEL THURSDAY, SEPTEMBER 23
TECHNOLOGY THURSDAY, SEPTEMBER 23 TELEHEALTH THURSDAY NIGHT Stephen Pittenger, DVM, DABVP 6:00 PM - 6:50 PM | Room 214 C
will help you produce healthy practice profits while providing exceptional client experiences: • Building a balanced flow to your schedule with the right mix of urgent care, sick patient, and preventive exams • Providing digital handouts, lab results, and home-care instructions • Having in-room checkout and emailing receipts to avoid crowds and contact at the front desk • Elevating the number of medical services that technicians and assistants may provide • Using telemedicine to supplement hands-on exams • Reducing pharmacy inventory with on-hand acute medications and shifting refills to your online store PROFESSIONAL DEVELOPMENT/ WELLNESS THURSDAY, SEPTEMBER 23 HEALTH OF HEALERS: PROGRAM INCLUDES THE WHOLE PERSON MODEL, LIFE FILTERS, EMOTIONAL INTELLIGENCE, AND ORGANIZATIONAL CULTURE, PART 1 Turpin Mott, CCO 6:00 PM - 6:50 PM | Room 209 Led by Turpin Mott, National Veterinary Associate’s Chief Community Officer, the Health of the Healers program provides an in-depth and interactive approach to the importance and necessity of “YOU”, the veterinary professional. Turpin is a Marine Corps combat veteran with more than 20 years as a culture and wellbeing thought leader, consultant, and coach. His program immerses the audience into embracing ownership of their own well-being and then moves into how these steps can translate into a more robust and rewarding culture for the entire office. This unique program delivers a powerfully positive message on the importance of an individual’s health and wellness. Attendees in this session will walk through methods of self-reflection, values, and commitment. Takeaways include: • Connecting to meaning • Owning your well-being • Building a meaningful culture Sponsor: HEALTH OF HEALERS: PROGRAM INCLUDES THE WHOLE PERSON MODEL, LIFE FILTERS, EMOTIONAL INTELLIGENCE, AND ORGANIZATIONAL CULTURE, PART 2 Turpin Mott, CCO 7:00 PM - 7:50 PM | Room 209 Led by Turpin Mott, National Veterinary Associate’s Chief Community Officer, the Health of the Healers program provides an in-depth and interactive approach to the importance and necessity of “YOU”, the veterinary professional. Turpin is a Marine Corps combat veteran with more than 20 years as a culture and wellbeing thought leader, consultant, and coach. His program immerses the audience into embracing ownership of their own well-being, and then moves into how these steps can translate into a more robust and rewarding culture for the entire office. This unique program delivers a powerfully positive message on the importance of an individual’s health and wellness. Attendees in this session will walk through methods of self-reflection, values, and commitment. Takeaways include: • Connecting to your purpose • Owning your well-being • Building a meaningful culture Sponsor: HEALTH OF HEALERS: PROGRAM INCLUDES THE WHOLE PERSON MODEL, LIFE FILTERS, EMOTIONAL INTELLIGENCE, AND ORGANIZATIONAL CULTURE, PART 3 Turpin Mott, CCO 8:00 PM - 8:50 PM | Room 209 Led by Turpin Mott, National Veterinary Associate’s Chief Community Officer, the Health of the Healers program provides an in-depth and interactive approach to the importance and necessity of “YOU”, the veterinary professional. Turpin is a Marine Corps combat veteran with more than 20 years as a culture and wellbeing thought leader, consultant, and coach. His program immerses the audience into embracing ownership of their own well-being, and then moves into how these steps can translate into a more robust and rewarding culture for the entire office. This unique program delivers a powerfully positive message on the importance of an individual’s health and wellness. Attendees in this session will walk through methods of self-reflection, values, and commitment. Takeaways include: • Connecting to your purpose • Owning your well-being • Building a meaningful culture Sponsor:
PROTECTING YOU AND YOUR PRACTICE: WHAT YOU NEED TO KNOW TO PREVENT MALPRACTICE AND VETERINARY PRACTICE LIABILITY CLAIMS – PART 1 Nina Mouledous, DVM 6:00 PM - 6:50 PM | Room 212 AB This presentation will provide information to the attendees to assure they are informed on how to protect themselves, their teams and their practices from professional liability claims, board complaints and practice liability including malpractice, general liability, workers compensation and employment practices liability. The information will provide tools to the attendees so they can be assured that they have complete coverage for all liabilities related to veterinary practice Actual veterinary closed claims on all coverages will be presented for discussion to assure attendees understand the difference between each type of risk. Sponsor: PROTECTING YOU AND YOUR PRACTICE: WHAT YOU NEED TO KNOW TO PREVENT MALPRACTICE AND VETERINARY PRACTICE LIABILITY CLAIMS – PART 2 Nina Mouledous, DVM 7:00 PM - 7:50 PM | Room 212 AB This presentation will provide information to the attendees to assure they are informed on how to protect themselves, their teams and their practices from professional liability claims, board complaints and practice liability including malpractice, general liability, workers compensation and employment practices liability. The information will provide tools to the attendees so they can be assured that they have complete coverage for all liabilities related to veterinary practice Actual veterinary closed claims on all coverages will be presented for discussion to assure attendees understand the difference between each type of risk. Sponsor: PROTECTING YOU AND YOUR PRACTICE: WHAT YOU NEED TO KNOW TO PREVENT MALPRACTICE AND VETERINARY PRACTICE LIABILITY CLAIMS – PART 3 Nina Mouledous, DVM 8:00 PM - 8:50 PM | Room 212 AB This presentation will provide information to the attendees to assure they are informed on how to protect themselves, their teams and their practices from professional liability claims, board complaints and practice liability including malpractice, general liability, workers compensation and employment practices liability. The information will provide tools to the attendees so they can be assured that they have complete coverage for all liabilities related to veterinary practice Actual veterinary closed claims on all coverages will be presented for discussion to assure attendees understand the difference between each type of risk. Sponsor: WHEN YOU’RE READY TO REOPEN: DO THIS Wendy Myers, CVJ 6:00 PM - 6:50 PM | Room 213 AB Clients will return to businesses that make them feel safe and comfortable. Let’s explore best practices to let pet owners inside again: • Create guidelines on how clients will interact with you (blending curbside with in-clinic visits) • Recapture postponed checkups and elective procedures that were delayed during COVID-19 • Structure your schedule to avoid crowds and make exam flow efficient • Use in-room checkout and email receipts to save time and to reduce the number of employees who clients must interact with WHAT COVID-19 TAUGHT US THAT WILL BECOME EVERYDAY EFFICIENCIES Wendy Myers, CVJ 7:00 PM - 7:50 PM | Room 213 AB When your practice can truly return to normal business operations, you may want to abandoned old habits that created a chaotic lobby and crazy exam flow. The pandemic forced teams to be more efficient in how patient care is delivered and to shift to less contact with employees. Learn business efficiencies that
Telehealth for the Practicing Veterinarian: Discussion of what it is, the legal issues surrounding it, and ways to implement it in your practice, during the pandemic and beyond. FRIDAY, SEPTEMBER 24 CURRENT USE OF TECHNOLOGY IN VETERINARY MEDICINE Which technology or mobile devices are your colleagues using? What should you try? Join us in this informal session to learn how veterinarians are using technology in their practices. Compare and contrast approaches in this open format and talk with users about their experiences. VETERINARY TECHNICIAN Stephen Pittenger, DVM, DABVP 5:45 PM - 6:45 PM | Room 205 Dental radiographs are an essential part of the oral exam. The crown is just the tip of the iceberg. Approximately 42% of dental pathology is found subgingivally. Radiographs will help diagnose pathology that is not visible from the surface, confirm suspect pathology, as well as help, demonstrate the pathology to the client. Dental radiographs can improve the standard of care in your practice and increase your clinic’s revenue. This presentation will give you simple tricks and tips to getting diagnostic dental radiographs a breeze. BASIC DENTAL RADIOLOGY INTERPRETATION FOR VETERINARY TECHNICIANS Mary Berg, BS, RLATG, VTS (Dentistry) 7:00 PM - 7:50 PM | Room 214 B Dental x-rays are an essential part of the oral exam. You are now taking diagnostic x-rays but what are you seeing? Learn how to properly position dental x-rays to be able to identify the correct teeth. Is that dental pathology or a normal structure? The basics of canine and feline dental x-rays will be presented along with a series of “What is that?” slides to help better understand dental radiology. THURSDAY, SEPTEMBER 23 DENTAL RADIOLOGY, TIPS AND TRICKS Mary Berg, BS, RLATG, VTS (Dentistry) 6:00 PM - 6:50 PM | Room 214 B
BUILD A THRIVING DENTAL PRACTICE Mary Berg, BS, RLATG, VTS (Dentistry) 8:00 PM - 8:50 PM | Room 214 B
Over 80% of adult dogs and cats have some form of oral disease. Is your practice currently performing dental procedures on that percentage of your patients? Learn ways to explain and communicate the importance of good oral health to your clients and to take dentistry to the next level in your practice and fill those tables!
FRIDAY, SEPTEMBER 24 FELINE URETHRAL OBSTRUCTION Justin Heinz, DVM, DACVECC 6:00 PM - 6:50 PM | Room 214 C
Feline urethral obstruction is a common veterinary emergency faced by both day practice and overnight services. These patients range in severity, providing multiple challenges to the treatment team from stabilization to recurrence after discharge. This lecture will discuss the emergent approach to urethral obstruction in cats and their management. A NIGHT IN THE ER Justin Heinz, DVM, DACVECC 7:00 PM - 7:50 PM | Room 214 C This lecture will be a cased-based presentation, as the audience helps Dr. Heinz survive the first part of his overnight shift. A NIGHT IN THE ER: SECOND SHIFT Justin Heinz, DVM, DACVECC 8:00 PM - 8:50 PM | Room 214 C As a new set of emergent patients come rolling through doors, Dr. Heinz will need audience participation to survive the second half of his overnight shift.
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