WHAT WE NEED FROM YOU
SHARE THE MESSAGE INTERNALLY
Share the message with your teams. Ensure everyone knows how working with us and national accounts benefit your business and APi as a whole.
Accept our work in a timely manner and execute within the service level agreement (SLA). This includes completing inspections in the month they are due and arriving for service calls within the defined window.
ACCEPT & EXECUTE OUR WORK
TREAT API NSG AS A PRIORITY
Treating NSG work orders as a priority creates a world class customer experience which helps with customer retention and will help us grow together, organically.
FOLLOW SERVICE ORDER INFO
Help NSG meet our customers’ expectations by following service order instructions including any required IVR lines, severity deadlines, and on-time inspections.
EVALUATE US AS A COMPLETE CUSTOMER
Evaluate the profitability of our work as a complete customer, rather than job to job. We understand there are some swings but please evaluate on the total book of business .
TELL US IF YOU HAVE FEEDBACK
Tell us how we can improve. Communication is key to our combined success.
KNOW YOUR METRICS & GOALS
Review and understand your metrics and work to meet or exceed our defined goals . This will help us all perform for our customers, NSG and locally.
Share leads with us. If you hear of a good customer migrating to a national account or you think there might be an opportunity, let us know. Our closing rate is highest from sister company leads, which results in growth of profitable business for our entire APi family.
SHARE LEADS WITH US
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