This table presents concrete actions to strengthen Credibility, the fifth of the 7Cs of leadership. It is designed to help you build trust through competence, transparency and accountability.
DEVELOPMENT AXIS
ACTIONS AND KEY QUESTIONS
Reflexes (Immediate actions)
• If I am asked a question to which I do not know the answer, then I openly admit it and commit to finding the information • If I make a promise, even a small one, then I write it down and ensure I keep it • If a mistake is made under my responsibility, then I take public responsibility and focus on the solution • Continuously invest in my own learning and development to maintain high expertise • Be transparent in my decision-making process, sharing the rationale behind my choices • Actively solicit and act on feedback from my team and peers • On a scale from 1-10, how would you rate the level of Confidence your team has in you? • Think of a recent commitment you made. Did you keep it? What were the consequences? • How do you react when you make a mistake? Do you see it as opportunity to build or erode credibility?
Practices (Habits to cultivate)
Self-assessment (Questions for reflection)
23 THE 7C LEADERSHIP COMPASS FOR MORAL AMBITION 2025 JONATHAN NORMAND. CREATIVE COMMONS LICENSE
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