Welcome to the Winter Newsletter of City Group. Thank you for your continued support and we look forward to sharing our latest activity and Company updates with you ~
4-SIGHT THE NEWSLETTER OF CITY GROUP WHAT'S HAPPENING AT CITY GROUP Welcome to our quarterly Newsletter, where we are delighted to share with you what's been happening since our last update in the Summer.
WINTER 2022
A THANK YOU FROM US ALL THIS CHRISTMAS
City Group would like to take this opportunity to thank all our staff for their continued loyalty and hard work this year. We have seen a lot of positive changes and progression across the group, and this is a testament to every single person involved. We appreciate this can be a difficult time of year for a lot of people and extend our well wishes for a joyful Christmas and healthy New Year ahead to you all.
We would also like to thank our Clients for their continued support throughout 2022. We are inspired by you all to continue our drive for excellence and quality service across the entire Company. For all those who have recognised our teams or individuals and thanked them for their hard work, we send our sincerest gratitude for acknowledging their commitment to their roles. We look forward to working with you all again in 2023. APPROVED CONTRACTOR SCHEME - GR8 AUDIT SUCCESS Following their ACS Audit, GR8 successfully increased their total result by 7 points this year. This resulted in a score of 123 - a fantastic achievement.
Being part of the Approved Contractor Scheme, designed by the Security Industry Authority, raises performance standards and offers a source of confidence for clients looking for a fully regulated, approved supplier, demonstrating that we are committed to delivering a quality service.
The auditor gave two good practices - one for an initiative our Senior Operations Manager Russell Brown is running, carrying out Safeguarding training for all employees at his charity sites. The second, for the work our Group Operations Director Sophie Harper- Booth is carrying out for Women in Security. Well done and thank you to the whole team for their continued hard work.
WINTER 2022
GR8 COMMUNITY EVENT Our Group Operations Director Sophie Harper-Booth and Senior Operations Manager at GR8, Russell Brown, attended a client event for residents at Midland Heart, Saltbrook Place. They provided security and safety advice to residents, including handing out personal torches and treats!
Nicola Jones from Midland Heart said 'I would like to say a big thank you for attending our open day and for the support you continually give to us all at Saltbrook'
CLIENT FEEDBACK
May I take this opportunity to thank you all for the vital parts you played in the issue of notice. This was a great example of effective team work and partnership, leading to safe delivery of the notice and experience of addressing a challenging situation.
Really hope you are well! The three boys are doing an excellent job for us here and you should be proud to have them attached to your business.
CHRIS HYNES General Manager, Warp Eat Snacks, Nuneation
DAMIAN STRIDE, Acting Independent Living Manager. Midland Heart
James is a reliable, stable and supportive officer to our scheme. He has a heart of gold and it shows in his support to us. He is definitely one of our team here.
Michael showed incredible professionalism, helping to avert what could have been a terrible - and potentially, life-threatening, situation
JULIE O'ROURKE Service Manager, Sheffield Women's Aid
STEPHEN SALISBURY Centre Manager, Idlewells Shopping Centre
BLACK HISTORY MONTH
October was a significant month in the world of awareness events, and to celebrate Black History Month 2022, our Head Office team at Sight & Sound Security, came up with the fantastic idea of creating a variety of homemade meals each week, inspired by African origin. Jamaican Pepper Shrimp with coconut rice, Goat Curry, Kelewele, Jollof Rice, Palava Sauce and Jerk Chicken were a few of the delicious meals on the menu, enjoyed by the whole team. Meanwhile, over at GR8, the team from Midland Heart Saltbrook Place, held a joint Mental Health and Black History Month event, with our Senior Operations Manager Russell Brown bringing food and drinks along for the fun and celebrations - everyone had a fantastic day. Thank you to everyone involved
WINTER 2022 WOULD YOU LIKE TO MEET US?
Here at City Group we love meeting our clients, connections and having the opportunity to answer any questions you may have. If you would like to pop in to any of our offices and meet the team, we would be delighted to arrange this, at a time that works for you. Contact us via our website to discuss - we look forward to hearing from you very soon!
EMPLOYEE AWARDS
GR8 Winner - Michael Storer - Michael showed "incredible professionalism", after he helped to avert what could have been a terrible, and potentially life-threatening, situation. A fire signal was received and Michael helped to ensure and investigation procedure was followed, prior to entering evacuation. A compressor had caught fire in the plant room and Michael expelled this using a CO2 extinguisher. The evacuation was carried out 'with perfect precision' and the site was commended by the attending Fire Service Watch Commander for our swift response and prompted an award from the client. Well done Michael. C ity Security Services Winner - Wilfred Ansah - Wilfred's commitment to his role and the company has been recognised by his Manager. He has taken a new starter under his wing and leads by example. His ability to make “informed” decisions and deal with situations on Sites like Midland Heart, means that Clients have enhanced peace of mind. Because of his quick thinking and escalation, police were able to gain access to a clients property, ensuring a suicide attempt was resolved without any loss of life. Thank you Wilfred. K9 Patrol Winner - Robert MacMillan - Robert has provided excellent professional service. The client was so delighted, it prompted the following feedback: 'Your service has been outstanding and all duties conducted to a high standard, especially when compared to our previous supplier.' Sight & Sound Winner - Dave McDonald - Dave successfully halted two issues with stalkers. In one instance, they were carrying a knife and the police were gratefully assisted by him. The client offered their praise for Daves excellent work. Well done Dave. Every month, we celebrate our appreciation for staff and teams across the group, here are our latest winners and a little bit about just how they have gone above and beyond in their roles, recently
Graham Walton from City Security Services - 5 years Jon Griffiths from City Security Security - 5 years Willy Lusakueno from City Security Services - 5 years Lateef Alayemi from City Security Services - 5 years Rahman Iqbal from City Security Services - 5 years Karim Dahimi from City Security Services - 5 years Danielle Elias from City Security Services - 5 years Adesoji Ayemi from City Security Services - 5 years Felix Ekhuerorohan from City Security Services - 5 years Jaspal Singh from GR8 Security - 5 Years Michael O'Sullivan from GR8 Security - 5 years Christopher Hove from GR8 Security - 10 years LONG SERVICE AWARDS
Ray Dawson from Sight & Sound - 5 years Clive Rogers from Sight & Sound - 5 years Omar Altaway from Sight & Sound - 5 years Peter Burawski from Sight & Sound - 5 years
Paul Dunn from K9 Patrol - 5 years Phil Slack from K9 Patrol - 10 years Thank you to you all for your continued hard work and loyalty
EMPLOYEE WELLBEING AND SUPPORT WINTER 2022
City Group is proud to offer a variety of wellbeing and supportive services to our employees. We understand that looking after our people and their health, is imperative to a positive, proactive and contented working environment.
All employees have access to a free 24/7 EAP helpline where they can seek professional advice and support, should they ever require it. As well as having a variety of appreciation awards and recognition programs in place to ensure our people feel valued, the Company has a number of wellbeing schemes available to staff, at all levels. A Health Cash Plan is available for staff wanting to invest in a secure corporate health cover, with plans starting from as little as £4.33 per month. Our employees at Sight & Sound also have access to LifeWorks - a total wellbeing and benefits platform, offering cashback and discounts across thousands of retailers.
CELEBRATING CHRISTMAS AT UCLH
Our GR8 security team at University College Hospitals London, worked with our Client Mitie, to complete a Christmas Present wrap for the Children's Ward within the hospital. Pictured here with Father Christmas delivering some of the presents, are Group Operations Director Sophie Harper-Booth, along with our Key Accounts Director Nick Southern.
Our Senior Operations Manager Russell Brown, also visited several sites including Midland Heart Saltbrook Place and James Bagnall Foyer, where Christmas Presents and treats were distributed to the staff and residents
UK Terrorism Threat Level - SUBSTANTIAL - AN ATTACK IS LIKELY
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