DEPOSITS AND PAYMENTS A non-refundable deposit of £10.00 per person is required when booking an All Inclusive Party Night, All Inclusive Christmas Gala or Festive Party Night. The remaining balance must be paid at least 4 weeks before the event; final numbers must be given at this stage. You can add to your booking, but this will depend on the hotel’s availability. Please note that additional tickets cannot be guaranteed until the deposit or payment has been received. The Hotel cannot take responsibility for chasing late payments and whilst every e ort will be made to contact organisers it may be assumed that the booking has been cancelled. Deposits are not refundable or transferable. The Hotel reserves the right to change the programme or menu at any time without prior notice. All information is correct at the time of going to print. CANCELLATIONS For cancellations made 4 weeks or more before the event a full refund will be given less the £10.00 per person deposit paid. No refund will be given for cancellations within four weeks of the event. You can add to your booking at any time (subject to availability), but if you need to reduce numbers, cancellations will fall within the terms highlighted in the booking conditions and your deposit cannot be transferred to cover food, drinks, accommodation, or any other services o ered at the Hotel. SEATING Every e ort will be made to accommodate specific seating requests; however, these cannot be guaranteed. The Hotel o ers round tables seating up to 10 guests and long tables seating up to 15 guests. A minimum table size of two guests applies. For Christmas events, the hotel reserves the right to allocate seating throughout all areas of the property. While the hotel is not obligated to confirm or disclose specific seating locations, we guarantee that all guests will be seated together with their group or company.
2. Guest List Requirement The booker must submit a full and accurate list of all attendees, including full name and date of birth, under the applicable ticket number no later than two weeks before your booked event date. Failure to provide this information by the stated deadline may result in refusal of entry and/or refusal of service, without refund. 3. Photo Identification All guests must present valid, original physical photo identification displaying their date of birth upon arrival. Digital images, photographs, or copies of identification will not be accepted under any circumstances. 4. ID Verification and Wristbands Identification will be checked at the designated host stand.Guests whose identification is verified will be issued a wristband. Wristbands • Are mandatory for service at the bar • Are non-transferable • Must be worn and visible at all times Guests without a wristband will not be served alcohol. No exceptions will be made. 5. Arrival and Service Times Arrival and wristband collection commence from 6:30 pm. The All Inclusive bar operates strictly between 7:00 pm and 12:30 am. A Cash Bar will operate outside these hours. The All Inclusive package only applies once doors open and wristbands have been issued. 6. Responsible Service of Alcohol In line with licensing legislation, the hotel reserves the absolute right to refuse alcohol service to any guest who appears intoxicated, regardless of wristband status. Any guest displaying unacceptable, unsafe, or disruptive behaviour may be removed from the premises by hotel management or security, without refund or compensation.
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PLEASE NOTE! Bookings are not confirmed until deposits have been received Payment by Bank Transfer Mandolay Hotel Account Number 06422063 Sort Code 18-00-02 Ref Group Booking Name | Contact Name Payment by Card Please contact Sales and Events on 01483 30 30 30 option 3 or email events@guildford.com to receive a payment link Please contact our Events Team for availability and individual requirements before completing 01483 30 30 30 events@mandolay.com
ALL INCLUSIVE FESTIVE PARTY NIGHT TERMS AND CONDITIONS 1. Open Bar Event
This event includes an open bar and is operated in strict accordance with the hotel’s premises and liquor licence. Compliance with all licensing laws is mandatory and non-negotiable.
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