CASE STUDY: WHITE GOODS, BROWN GOODS AND HIGH VALUE
INSIGHT INTO ACTION
OUR CUSTOMER’S CHALLENGE
Our customer’s products span, white goods, brown goods including Tablets, mobile phones and wearable tech and their customers expect exceptional customer service. Their vast range required a secure end to end supply solution that was also capable of managing both retailer (B2B) and e-commerce (B2C) returns all under one roof. To achieve this, our customer needed a white and brown goods delivery specialist, focused on quality and reliability, who understands the demands of this market and can deliver their own high standards.
Dealing with damaged and returned goods has become as important as selling the product itself, as end users expect replacements or refunds as soon as possible, often resulting in revenue losses from returned stock. Our customer required a returns process that would enable themto recover themaximumvalue possible for returned goods. Returns required grading to establish if they could be reused and repacked and sold to a secondary market to recover the maximum value or disposed of in a cost-effective and environmentally- friendly way.
A process for assessing and grading returns in a timely and efficient way was therefore required to identify fraudulent and unauthorised returns and identify damage and or faults.
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