TACTIC 1 • Enhance employee knowledge of the OneWorld patient experience. • Continue to deliver integrated and co-located services. TACTIC 2 • Increase access to our behavioral health services. • Optimize appointment scheduling practices and processes. TACTIC 3 • Assess and implement new inventory management systems. • Evaluate billing contracts. TACTIC 4 • Streamline specialty care referrals and care management. TACTIC 5 • Improve clinical health outcomes by 2%. • Evaluate and establish metrics for internal call centers and care referrals.
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