“People from all walks of life come here.” -Debra Williams, New Perspectives operations manager
No judgment Williams says she gets along with people easily and that she has enjoyed the opportunity to work with and get to know the clients. She says the center sees all kinds of people and she likes taking the time to learn more about them. “Sometimes they will start up a conversation and then you learn about what their occupation is or how many kids they have or what they are trying to accomplish,” says Williams. “People come in and we develop friendships.” Sometimes, Williams says, clients need to come to New Perspectives more than once. Because Williams and the staff get to know each client, the entire treatment center becomes invested in the client and really care about seeing them succeed, especially when they come back.There is no telling what kind of path each client takes, Williams says, so she and the rest of the staff emphasize being judgment-free and supporting everyone on their personal road to recovery. “People from all walks of life come here. Some come from well-to-do families, some from dysfunctional families, and some from your average family,” says Williams, noting that treating each client as an individual makes for a happier, healthier treatment center. “When someone shows a little resistance, you might be tempted to think they’re not going to make it. Or when someone is working the program well, you might think they are going to make it. A lot of the time, those perceptions are way off,” says Williams. That’s why Williams and New Perspectives are passionate about being judgment-free.
Do-it-all Debra Williams is the operations manager, which has its own set of responsibilities, but she also fills in whenever a client or staff member needs her for anything. If there is a problem with the copier or the van, Williams is there to provide a helping hand. Her office is between the entrance and the meeting rooms, so she observes everything and notifies counselors with helpful information. She also helps counselors by providing an extra set of eyes on client attendance. The role of operations manager is a bit of a catch-all position. Williams is in charge of revenue and billing, both for the clients and for paying the treatment center’s bills. She makes sure that clients have their paperwork in order, that New Perspectives’ insurance contracts are in order, and accreditation and licensing with the state are up to date. When the center adds new staff, she makes sure background checks have been done and helps check their references.
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