Q. Does the green bin come with a smaller container for under the sink? A. Yes. A kitchen container will be provided with the green bin. Residents are encouraged to use a small kitchen bin to collect scraps and transfer the scraps to their green bin. Benefits of automated collection Q: What is automated waste collection? A: Automated collection uses mechanical arms on trucks to lift and empty carts, reducing manual labour and improving efficiency. Q: Why is Norfolk County switching to automated collection? A: Automated collection offers several benefits: lower long-term costs, improved worker safety, faster and more consistent service, and reduced litter and animal interference due to secure carts. Q: Is automated collection cost-effective? A: Yes. Even after factoring in the cost of carts, automated collection was the lowest bid received among all service models evaluated. Visit norfolkcounty.ca/WasteChanges for a costs comparison of manual and automated collection. Q: Will automated collection affect service quality? A: No. In fact, it is expected to enhance service reliability and reduce missed pickups, especially in adverse weather conditions. Yard waste and bulky items Q: Will yard waste collection change? A: Yes. Yard waste collection will be expanded to run for 14 weeks annually and will include additional hamlet areas. For the hamlets areas to be added, visit norfolkcounty.ca/WasteChanges. Q: How do I dispose of bulky items? A: Bulky items will continue to be collected monthly by appointment. Fees apply. Continued on next page...
• Managing medical conditions • Having multiple infants or toddlers Residents may be eligible to request an exemption or apply for a higher bag limit. Details on how to apply, including required documentation, will be shared closer to the program launch in September 2026. Green bin program Q: What is the green bin program? A: Norfolk County is launching a County-wide green bin program for weekly organic waste collection to divert this material from landfills. Q. How much of Norfolk’s waste currently includes organic material? A: A recent waste audit found that over 40% of residential garbage in Norfolk is organic material that could be composted. This includes food scraps, tissues, and other biodegradable items. • In urban areas, 44.97% of waste was compostable • In rural areas, 42.84% of waste was compostable By using the new green bin program, residents can help divert this material from landfills, reduce environmental impact, and support a more sustainable waste system. Q: What can go in the green bin? A: Accepted items include food scraps, fruit and vegetable peels, tissue/toweling, and other compostable organics. Pet waste and diapers are not accepted and must go in the garbage cart. Q: Will I receive a green bin? A: Yes. Each household will receive a green bin cart and a small kitchen bin. Q: Does the green bin have a lock to prevent animals from getting in? A: The green bin is designed to be secure and will include a gravity lock, designed to keep the bin secure from animals.
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