Programs and Swim Lesson Registration Online registration for recreation programs and swim lessons will open at 12:00 p.m., September 16, 2025. Winter swimming lesson registration will open on December 2, 2025 at 12:00 p.m. Program information is now viewable on ENCORE. The deadline to register is one week before the start date and is on a first-come, first-serve basis. Register early to avoid disappointment of cancelled courses and programs due to low registration. All registrations require pre-payment. Visit norfolkcounty.ca/ENCORE for instructions on how to set up your account. Waitlists and Reserved Spots You will be placed on a waitlist for any full program or drop-in activities. If a spot becomes available, you will be notified by email. Program Participants Requiring Accommodation Please contact Recreation Customer Service to
connect with a member of the Recreation Team to set participants up for success and accommodate your needs. Program Changes and Cancellations Norfolk County may cancel or combine programs at any time prior to the start date of the program. The County reserves the right to change the program time, location or fee if required. If this happens, a registered participant will be eligible to receive a full refund or account credit. Inclement Weather Norfolk County makes every effort to keep facilities open during regular business hours. When a decision to close facilities is made staff will make every effort to notify registered participants. A closure message will be available at 519-426-5870 extension 2233#. Cancellations may be announced on myFM 98.9, and online on Norfolk County social media. Program credits will automatically be applied. Refunds will be issued
by a request in writing only. Cancellations may occur from time to time. Staff will notify participants with as much notice as possible. If this occurs a credit will be automatically applied to your account. Missed Days/Classes Absences from program days/ classes due to illness, vacation, or for any other reason will not be eligible for credit or refund and make-up classes will not be available. Account credits may be given for extended absences due to injury or other extenuating circumstances. Withdrawals To learn more about withdrawals for programs, classes and drop-in activities, visit norfolkcounty.ca/Rec. Transfers and Late Program Entry Transfers and late program entry are subject to availability and any difference in fees must be paid at the time of transfer. Contact Recreation Customer Service for more information.
Photography Policy To protect the privacy, safety, and dignity of all patrons, photography and recording are strictly prohibited in all washrooms, change rooms, and dressing areas within Norfolk County recreation facilities. This policy is in accordance with the Criminal Code of Canada, Section 162, which recognizes a person’s reasonable expectation of privacy in spaces such as washrooms and change rooms. Unauthorized photography, video recording, or observation in these areas is a criminal offence and may lead to prosecution. In program spaces, lobbies, and other public areas, we kindly ask that you refrain from photographing or recording others without their explicit permission. We are committed to creating a respectful and welcoming environment for everyone.
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