Quest has over 20 years of experience working with Life Science companies. This overview will tell you who we are, show you what products we offer, and give examples of how we work with these companies. If you don't already have a contact within Quest, please email our VP Sales, Mark Towner at markt@questsafety.com to discuss how we can help you.
Partnering with You to Protect Your Employees in Any Environment
Quest Overview
Our Mission To see that Every Worker Makes it Home Safety at the End of Each Day
Our Focus Partnering with Companies to Help Protect Their Workers in Any Environment Our Focus is on Your People Your Products Your Facility
Customer Prioritization • Safety • Communication • Transparency • Delivery • Keeping Promises • Cost Controls • Operational Efficiency
Pr oven Experience Serving Life Science Manufacturing Companies Quest Safety currently works with 11 of the top life science manufacturing companies providing technical expertise, competitive pricing, and supply chain consistency. Th is market is the fastest growing industr y for Quest and continues to be an integral part of our business. As a partner to life science manufacturing companies, Quest is tested daily on competitive pricing, product quality, on-time delivery, and sup ply chain consistency. 2020 challenged many suppliers’ procurement practices. Quest was able to navigate these uncharted waters providing critical products to pharmaceutical customer s with zero stock-outs or near-misses. Trusted Partner
We continuously work with your interest inmind – proactively providing the best safety solution available, cost savings, increased productivity, and an ease of doing business. Our business model puts you first. We moved to downtown Indy and applied for HUBZone certification at the request of a pharma customer to help them satisfy federal HUBZone spending requirements. See the video Quest Safety and Lilly Partnership Success Story created at Diversity Alliance for Science 2018 conference.
Distributor & Manufacturer We are a distributor of lab, safety, and packaging supplies as well as a manufacturer of cleanroom garments. We work with over 300 vendors to bring you products to meet your safety needs while strengthening your bottom line. We moved into manufacturing disposable garments in 2002 when a customer needed a stronger supply chain partner for garments. That effort satisfied their government mandates and resulted in a $250,000 per year cost reduction in one business unit. Since 2002 we have added four additional lines of suits, three lines of boot covers, two lines of shoe covers, lab coats, and more. Each new line was created to solve customer’s problems.
Our Associations and Certifications
Make Us a Stronger Partner for You
Buying Power as a Member of AD A ffiliated Distributors (A D ) is a member-owned organization, bringing independent distributors and best-in-class supplier partners together to achieve annual sales of $46 billion across nine industries and three countries. AD’s buying power gives Quest the ability to purchase items at discounted prices only afforded to giant companies in the past. The power of AD gives Quest strong relationships and bargaining power with the top safety product manufacturers like 3M, Honeywell, Kimberly-Clark, Radians, Revco, DuPont, Ansell, Lakeland, and more. Through these relationships, our customers get better pricing and interaction with manufacturers. HUBZone & MBE Certified (HUBZone: Historically Underutilized Business Zone MBE: Minority Business Enterprise) Quest can help you manage and satisfy your federal contract spend requirements.
Member of Diversity Alliance for Science Quest has actively participated in strengthening supplier diversity within the life science industries since 2005. Our interaction s within t his group keeps us abreast of changes in the industry.
Audited by a PSCI (Pharmaceutical Supply Chain Initiative) Member Company Quest was audited by AbbVie Pharmaceuticals in 2019. Our new facility will be audited by the end of the year. Rest assured that our business practices and facilities match the needs of the Pharmaceutical Industry.
Providing aWide Life Science
Protective Apparel
CE Manufacturing
• Absorbents • Laboratory Dispensing Containers • Laboratory HPLC Safety Disposal Cans and Containers • Laboratory Carboys and Solvent Waste Systems and Accessories • Material Handling Equipment (Specializing in Vacuum Lift Equipment)
(Clean, Sterile, Non-Sterile) • Shoe Covers • Boot Covers • Coveralls,
• Frocks • Gowns • Gloves • Sleeves • Facemasks
• Hoods • PAPRs
Range of Supplies for Manufacturers
Laboratory and Critical Environments
Industrial/MRO
• PPE (Personal Protective Equipment) • Gas Monitoring Equipment & Calibrated Gas • Ergonomic Equipment & Matting • Arc Flash and FR Protection
• LabWipers (Pre-saturated wipes to general cleaning and bench protectors) • Sample Bottles/Jars (Qorpak, Silgan) • Caps, Closures, and Lids • Vials and Lab Tubes • Plastic Bags for various lab applications • Cleanroom Equipment • Restricted Access Barrier Gloves (RABS)
• Signage and Labels • Traffic Equipment • Absorbents & Spill Prevention
• Safety Cabinets/Storage • Chemicals & Disinfectants
• Sampling Bags • Biohazard Bags
Material Handling • Fiber Drums
• Aluminum and Plastic Pallets • Slip Sheets and Trailer Liners • Corrugated Pallets, Boxes, Liners
Why Life Science Manufacturers Choose Quest
Partnership Focus Compliance to Quality Products.
Will only deliver items from Approved Suppler List (ASL) - NO UNAPPROVED SUBS….EVER Cost Savings Initiatives Competitive Pricing Transparency and Reporting Flexibility in Procurement
Overhead Reduction Product Standardization Lowers Costs
International Sourcing
Inventory Alignment Strategies
Inventory Management
Operational Efficiency
• Inventory Accuracy Rate of 99.8% • Order Accuracy Rate of 99.4%
Strong Foundation Experience : Over 25 Years of Experience Creating Safety Solutions
Technical Training : Safety Equipment Expert (SEE) Certification through AD SafetyNetwork.me, Qualified Safety Sales Professional Certification, Member of the local ASSE chapter
Reliability : Consistent Supply Chain, Dedicated Account Team
Responsiveness : Strong Customer Support
Connected : A Member of AD SafetyNetwork.me, the Largest Buying Group in the US with Over $1 Billion in Buying Power and Connections throughout the Safety Industry.
Quest gets approval from Safety, IH, and Procurement departments before any products are sold/delivered.
Sourcing/Supply Chain Experience Resource and Advocate for Providing Product Needs and Solutions
Building Specifications and Processes to Increase Efficiency
Designing Products/Supply Chain to Fit a Company’s Specific Needs
Documented Supply Chain for Aseptic Products
As a further commitment to our customers and the SBA HUBZone program, Quest has made a $5.5 million investment of a new 60,000 sq. ft. facility. This is an additional 33,000 sq. ft. from our previous facility.
Investing in America’s Future to Support Our Customers’ Growth
Increased warehouse capacity allows us to expand our in-stock product offering.
We have also added an Isolated Storage Room for critical pharmaceutical items.
We have started the FDA Registration process and plan to have the PSCI Audit completed by end of year.
This video show how our new facility will enable us to better serve Life Science customers.
Recent Recognition
2018 Top Diverse Supplier Award from AstraZeneca
During the award presentation, Diana Vass, Sr. Buyer at AstraZeneca, told the summit attendees that the awards given at the AstraZeneca Supplier Summit highlight suppliers that exemplify the following qualities: • Good Business Partner (Collaborative in Nature, Offering Transparent Business Practices, Responsiveness) • Striving for Continuous Improvement • Focusing on Innovation • Promoting Economic Development • Donates to Their Local Communities • Follows a Similar Mission Statement
2018 HUBZone Champion Award from The HUBZone Contractors National Council The 2018 HUBZone Champion award is given to companies that focus on promoting the values and spirit of the HUBZone Program and are involved in community outreach and support.
“The HUBZone Contractors National Council was proud to present Sam Yadav of Quest Safety Products the HUBZone Champion Award at the 2018 National HUBZone Conference. Reading how Mr. Yadav and the Quest team banded together to secure over 210,000 dollars in supplies and gear for the first respondents during Hurricane Harvey is beyond amazing.” Michelle Burnett, Acting Executive Director of The HUBZone Contractors National Council
Nominated for Supplier of the Year 2021 – Diversity Alliance for Science
The Benefits of Quest Safety’s Vendor Managed Inventory (VMI) Program We focus on you having your products stocked when you need them so your employees can focus on your bottom line.
Increased Customer Care Regular access to Quest’s VMI and customer service team. Product availability boosts the quality of customer service. Reduced Inventory Overstocks & Stock Shortages Not having the right products in stock can impact quality of work. Quest’s VMI can reduce overstocks and stock shortages that cause uncertainty. Improved Operational Efficiencies Quest’s VMI program decreases a Lilly employee’s time to manage product inventory as well as insures consistent supply of the right product at the right time. Onsite Technical Expertise Quest’s experience in VMI allows us to bring our customers better reporting and reduces administrative work so our customers can focus more strategically on areas of their business. Financial Transparency Site-specific reporting and spend usage allows our customers to make better- informed business decisions and eliminate wastage, non-value adding factors, and other costs associated with inventory errors.
Finding Cost Savings through Standardization
Step 1: Understand We first gain an understanding of your business and application needs. It is important to understand what products are being used and why. We work with the end user to understand possible workplace hazards and the features and benefits of the product being used. Step 2: Analyze and Identify We analyze that data we have gathered out in the field. We evaluate the product specs to determine product similarities. Once product similarities are identified, we determine if product consolidation is possible based on the feedback provided by the end users. Step 3: Discuss Throughout the PPE standardization effort Quest works closely with global and site HSE representatives as well as procurement leads. Once the data is collected and analyzed, consolidation and cost information is presented to key project stakeholders. Step 4: Leverage Consolidated usage data is compiled once product standardization is approved. The increased volume is used to negotiate a deeper discount with key manufacturers. Findings are shared with key decision makers. Step 5: Stock and Supply After product SKUs standardized and pricing lowered, Quest works with each site to determine usage levels to avoid stock outages. We create minimum and maximum levels of products to be warehoused at Quest allowing our customer just in time delivery.
Case Study: Custom Solutions for a Better Fit , Inventory Reduction and Increased Safety
Our Solution
The Challenge
A pharmaceutical customer needed boot covers in size small to accommodate the rising number of women joining the company, but their current manufacturer did not offer boot covers in that size. Quest took on this project to design, source, and create a solution that not only accommodated workers who wore size small boot covers but also provide a custom fit solution for almost everyone’s size.
An important part of Quest’s sales process is learning the customers’ application, environment the products are being utilized in, and the challenges the users are facing. We speak with end users, safety, and management to understand the hazard and prescribe a solution. Upon determining the company’s needs for fit and function, Quest redesigned its Traction Boot Cover to add a heel strap that allowed the wearer to create a custom-fitted disposable protection. The heel strap wound around the users’ ankle and calf, providing a snug fit. The snug fit led to decreased slips, trips, and fall. The heel straps provided an additional benefit of keeping protective suit garments secure inside the boot cover.
The Outcome
This new, safer, customizable boot cover changed the game for our customer by:
Better fitting boot covers lead to a safer workday for everyone.
Case Study: Redesigning Animal Handling Gloves for Increased Protection and Dexterity
Our Solution
The Challenge
Quest Safety Team analyzed: • How the gloves were being used
Our customer’s current animal handling gloves gave handlers enough dexterity to work but not enough protection against animal bites. In fact, animals were biting right through the gloves, posing an extreme safety risk. Quest was asked to find new gloves that would both protect handlers and enable them to easily maneuver as they researched as well as be humane to the animals.
• How the handlers moved when wearing the gloves while working with the animals • What the animals did when interacting with the handlers Quest designed a new glove for this customer that matched the dexterity needs of handlers while providing exceptional protection at the same time. The new material was softer, which increased handler’s flexibility and decreased negative reactions from the animals. Structurally, the gloves were altered to provide additional protection in the locations where the handlers were more prone to being bitten. Heavy duty leathers, Kevlar, and extended cuffs offered handlers the comfort and confidence to perform tasks while humanely handling animals.
The Outcome
As a result of Quest’s customer-centric and safety-first approach, our customer:
Thanks to these new gloves, both the handlers and the animals feel empowered to interact safely and confidently.
Case Study: Customer-Driven Solutions for Safety
The Challenge
Our Solution
Lilly was concerned about employee slips, trips, and falls when using their current shoe covers. They needed a shoe cover that could work in both wet and dry environments. The Process Because of the critical environment these employees worked in, Quest did not want to rely on test data produced in generic labs with unknown variables. We believed that this customer needed to test a variety of shoe covers in the same environment where the scientists and manufacturing techs worked every day. The instrument to run these tests had to have the ability to quantitatively measure the coefficient of friction, or grip, of each material being tested. The device would have to be portable as well to allow us to affix various types of anti- slip material to it.
Quest invested in an English XL Machine to quantitatively test and rate the coefficient of friction, or grip, of varying types of foot protection in our customer’s labs and manufacturing areas. This unit met all of the necessary requirements for portability, measurability and versatility. We were able to use this instrument in each and every area that our customer required. The test results we provided the customer allowed them to make quantifiable decisions regarding specific types of foot protection to be used in all areas of their facilities. To insure quality, the customer had their insurance company come in to test our results. With each test our data was validated. Based on the results of this testing, Quest designed a shoe cover to eliminate slips, trips, and falls in both wet and dry environments and provided our customer a $500,000 annual savings.
The Outcome
Case Study: Reconfiguring Products to Create a Safer, More Productive Work Environment
The Challenge
Our Solution
Instead of just recommending a higher-level protective glove to eliminate hand lacerations, Quest met with the customer’s Industrial Hygienist and end users to fully understand their drum process. We learned how they were using the fiber drums, what the process and its ergonomic challenges were like, and how both could be improved. After this extensive research process, we sourced the drums from a new manufacturer and implemented the following changes: • Both the metal ring used on the top and bottom of the drum and the locking mechanism on the lid were replaced with plastic, eliminating exposure to hand lacerations and ensuring total incineration of each drum. • Liners were spun into the drum, eliminating a step for the customer in the handling process. • Extensive price negotiations were conducted with the manufacturer to hold pricing for 24 months.
Fiber drums serve a key function in the pharmaceutical industry; for this client, they were also a source of frustration. They asked Quest to review their program to address: • Safety concerns: end users were experiencing hand lacerations when closing and locking their current fiber drums. • Insufficient incineration: the metal ring around the top and bottom of the drum would not completely incinerate. • Rising costs: drum prices were increasing annually. • Process efficiency: their existing
drum handling process had too many steps; eliminating steps would increase overall productivity for the team.
The Outcome
Supporting Many of the Leading Life Science Manufacturers
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