Case Study: Customer-Driven Solutions for Safety
The Challenge
Our Solution
Lilly was concerned about employee slips, trips, and falls when using their current shoe covers. They needed a shoe cover that could work in both wet and dry environments. The Process Because of the critical environment these employees worked in, Quest did not want to rely on test data produced in generic labs with unknown variables. We believed that this customer needed to test a variety of shoe covers in the same environment where the scientists and manufacturing techs worked every day. The instrument to run these tests had to have the ability to quantitatively measure the coefficient of friction, or grip, of each material being tested. The device would have to be portable as well to allow us to affix various types of anti- slip material to it.
Quest invested in an English XL Machine to quantitatively test and rate the coefficient of friction, or grip, of varying types of foot protection in our customer’s labs and manufacturing areas. This unit met all of the necessary requirements for portability, measurability and versatility. We were able to use this instrument in each and every area that our customer required. The test results we provided the customer allowed them to make quantifiable decisions regarding specific types of foot protection to be used in all areas of their facilities. To insure quality, the customer had their insurance company come in to test our results. With each test our data was validated. Based on the results of this testing, Quest designed a shoe cover to eliminate slips, trips, and falls in both wet and dry environments and provided our customer a $500,000 annual savings.
The Outcome
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